My subscription renewed by itself ,and i want refund for subscription.I texted billing thunkable but did not received an answer.I really need my money back and it’s emergency🙏 how many days it will take for them to answer?
Hi g48kvg7tyy0wuy1d, welcome to Thunkable! 
Be sure to check out How to ask Great Questions v2.0, the Community Guidelines, and our Getting Started Guide to make the best of your Thunkable Community experience!
It can sometimes take a few days for our billing team to get back to you based on the current volume of requests and other work they must complete.
Please note that when you upgrade your account to a paid plan, you did check the box to agree to our Terms of Use. These Terms of Use state that by subscribing, you authorize Thunkable to initiate a recurring and non-refundable subscription.
I am sorry, i am not native english speaker.So, is there a chance to get refund? Ive seen that if i have not published any apps and texted them quickly the Thunkable team can do refunds
You would have to get an answer from billing@thunkable.com about this. We’re unable to review or accommodate requests for refunds here.
Hello again! Thunkable Billing team haven’t answered me at all. I wrote mail 28 may and havent got any answers.
The billing team have not answered me. i wrote and sent the mail on 28th may and still havent got any answer.where can i do?
I checked with our billing department, and they haven’t received an email from the email you are using for your community account. I had them reach out, so please check your email. If you are using a different email for your Thunkable account, please let me know.
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