I am writing regarding an unauthorized charge on my account hiraozdennn@gmail.com dated 05/15/2026, 189$.
Prior to this charge, I attempted to cancel my Pro subscription through the account settings, but the cancellation function did not work — a known issue reported repeatedly on your community forum. I also raised this publicly on community.thunkable.com and tagged @domhnallohanlon, but received no response before the renewal date.
Given that:
- I made a clear, timely attempt to cancel before the renewal,
- The failure to cancel was caused by a defect in your platform, not by me,
- I have documented evidence of the attempt,
I am requesting the following within 3 business days:
— immediate cancellation of the subscription with written confirmation,
— full refund of the 189$ charged on 05/15/2026.
If I do not receive a response and refund within this period, I will file a chargeback with my card issuer for an unauthorized recurring charge and escalate the case publicly on your forum and social channels.
Last 4 digits of card: 4539
Charge date and amount: 05/15/2026, 189$.
I would prefer to resolve this directly. Please confirm receipt of this email today.
Best regards,
Hira.