Help needed to fix a nasty bug

Some of you may have noticed that there is a nasty bug in Thunkable ✕ where projects stop being copyable, sharable, downloadable or publishable. Typically, you get an error notification that says something like “Not found”. We know that that the problem has something to do with uploaded files (aka assets). Essentially, Thunkable X thinks that an uploaded file exists (because our DB tells us) but it isn’t actually stored in our file storage.

Anecdotally (via some user reports), we think it might have to do with file deletion doing something weird but it could just as easily be a problem with file addition or something even stranger. For a while we thought that maybe it was a problem whereby users had multiple tabs open on the same project (and some old tab overwrote the project, and thereby the our DB entry) but we recently fixed the multiple tab problem (we hope) and are seeing new instances of the “asset problem” from users.

What we don’t have, and what we need your help with, is a way to actually recreate the problem. We have plenty of examples of projects which are already “infected” but we don’t have a way of taking a “good” project and then infecting it. If we could recreate the problem we can almost surely figure out its root cause and fix the bug which causes it.

If any of you has a reliable way of recreating the issue or has seen a user post that mentions a way to recreate the issue we would be very grateful!

Thanks in advance.

-Mark

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