Attempts to upgrade to Pro Membership fail

Questions about Thunkable
1

Hi,
I have tried to upgrade my membership to Thunkable Pro twice over the last two weeks.
The PayPal payment goes through and I get an e-mail confirmation.
However, my Thunkable account is not actually upgraded.
Has anyone else seen this issue? How can I resolve it?
I contacted Thunkable by email but got no resolution so far.
Thanks,

2

Can you post a screenshot of the confirmation?

Make sure you censor any personal and private details.

3

Have you emailed billing@thunkable.com about this issue?

4

Here is the PayPal confirmation.
Also, note that the promotional discount for annual membership was not applied.
Can you please have that addressed too?

image
image570×1125 83.6 KB

5

Hi Jared,
We actually exchanged e-mails about a week ago about this, and also e-mailed billing@thunkable after my second attempt failed.

6

There’s a lot of personal information there that I woudn’t want shared across the Internet. You might consider removing the screenshot from your post and sending a private message to @jared with that info. Also, as far as I know, @Dean_Artis does not work for Thunkable (neither do I). @jared does, however.

7

Thanks. I edited the image.
I already have an e-mail thread with Jared, Billing, and another Thunkable contact.
This was my attempt to find out if others were seeing the issue.
I don’t understand why the upgrade is not working and why it is taking so long to resolve the issue.
Thanks,

8

i’ll follow up via Intercom @btshil2000kssnpl