Video not working by URL (not visible)

[arshii]

SOLVED

Big thanks @rishabh_jain and @tatiang!

Hi everyone,

When I was making my app on the Thunkable X Cross Platform, I inserted a video (using the video feature and inserted the link). It is visible in the editing screen, however when I try to preview it with the preview option or using Thunkable Live, it’s not there (it’s a blank space). How do I make the video visible? Anyone have any suggestions?

Thank you SO much if you can help!

[rishabh_jain]

Can you please share the link of your project
So we can see what is the problem

@arshii

I try to preview it with the preview option or using Thunkable Live, it’s not there (it’s a blank space)

I think your coding is not correct so it is blank
Because many of the users face this problem
As their Coding is not correct

[tatiang]

What type of device are you trying to test it on? Do your video filenames contains any spaces (try removing them)?

This topic has some details about video playback:

[Resolved] iOS video component not displaying

Hello friends, I’ve been working on a video for my iOS version of the mobile app I’ve been trying to make. Android has been working like a dream, however, iOS has been giving me some issues. As I don’t have free access to an iPhone, it is taking a little more work. Here is the issue: I added a .mp4 to the app assets (2.6 mb). I added a screen with only the video player component on it, set to play on page open and stop when the return button is tapped. On Android (Samsung), it works just fine …

[arshii]

Hi @tatiang,

I am testing on a iPhone 10X and the web preview on my Macbook Air. I didn’t insert a file (instead I inserted a URL Link which is also an option).

Thank you for that topic, however the the video isn’t visible on a specific operating system/device, but more (Thunkable Live, iOS, the web preview [I don’t know about Android as I don’t have an Android device to test on])!

[arshii]

Hi @rishabh_jain,

Can I DM you the link to my project?

[rishabh_jain]

Ok but u can share here also as @tatiang will also help
The project name is Prothoma @arshii ??

[arshii]

Sure.

Yes, the name is Prothoma.

[rishabh_jain]

It is coming blank here

I am checking
In which screen u have inserted the video
There are many screen

[arshii]

Can you try again?

The problem is on the About Me page, by the way.

[rishabh_jain]

In which screen u have inserted video there are many screens
Can u tell the name

[arshii]

if you scroll down on the about me page

[rishabh_jain]

Here i previewed the app

These are the screens
Now which video ?

[arshii]

Yes, so scroll down on the About Me Page. If you are viewing the app on Thunkable Live or the Web Preview, you will see a part called ‘NorCal Bengali Association- Prothoma Presents’. Scroll down to the end of that part and you’ll see a blank space. That is where the video is supposed to be.
@rishabh_jain

[arshii]

In the editor:

In the Web Preview:

@rishabh_jain

[rishabh_jain]

Hey u cannot paste any YT url in video component use web viewer to post a YT video

[arshii]

Oh, okay! I didn’t know that ! How silly of me! Thanks so much!

[rishabh_jain]

Mark as solution if the topic is solved
But good ui of the app

[arshii]

Let me check if it is solved, and then I will.

give me a couple mins

thanks!

[rishabh_jain]

It’s working for me

[tatiang]

From the documentation:

The link has to end in .mp4 , .mov , …so videos uploaded to YouTube and other video sharing sites may not work.