Hello everyone, an empoyer of a company using my app is experiencing a problem while scanning the QR Code.
here is the video (it will expire in ust 2 days): Watch WhatsApp Video 2024-11-14 at 14.04.56 | Streamable
The internet connection was low, but we tried again with full signal on wifi and we had the same problem.
I recently uploaded the latest release with the newest scan blocks and on multiple devices is working with no problem - altough with this Samsung Galazy s23 with Android it appears the QR code is not recognized
When scanned, the qr code will give a positive result or a negative result based on the value. In this case nothing happens and it never happened before.
Again it works perfectly in all other devices, so i guess it’s a back end issue?
When opened the app and its camera, it doesnt recognize any QR Code.
Just doublechecking everything is working on that block as i know we had issues in the past and she works for a really important company that i really would like to look after.
Thank you!
We tried multiple QR Code with the in-app camera and none of them was recognized.
We scanned the same qr codes with the in-mobile camera (the default one without opening the app) and they all work
So basically in this mobile the scan QR Code camera in the app doesn’t recognize any qr code
She is running the latest Android software update on a Samsung S23 bought two years ago, and she updated the app to its latest update which includes the latest qr code blocks
Again she is the only one for now experiencing this issue among all the users