So I just got a mail from thunkable
When I click on claim it says invalid code
Anyone can help
Hi @namitnagar, were you previously on a starter or pro plan? Are you currently on a Pro plan? This offer you found in the email is only available to new users who have not previously been on a starter or pro plan.
I had a pro plan around 2 years ago
Then why did they sended me this?
It was probably just a part of the email sent to all users.
So, I jave two accounts on thunkable one which had a pro subscription and another which never had pro this mail I got on the account which never had pro but its give the same issue. Pls help
That really should have been communicated in the email message. I received one too and it appears to offer everyone 75% off of one month of a Starter or Pro plan. There are no restrictions listed.
Here’s the bottom of the email message:
@namitnagar @tatiang Our apologies to you both! That banner for the discounted month should not have been a part of the emails that were sent to you. It was only intended for users who had not yet purchased any paid plan.
I’ve made a note of this to our marketing team to make sure it does not happen again.
I had never purchased a subscription of thunkable but still it is saying invalid code
Actually it should
Thanks for explaining!
Hi, I got this email too! Happy belated b’day to Billy Beaver over there Congrats to everyone in the Thunkable team!
@conroy I am planning to renew my thunkable PRO plan membership through this offer, and was wondering till when this promo can be used - would it be possible for you to give an approx. end date for this promo? Thanks!
@kartik14 As mentioned above, the offer unfortunately would only be available for new users upgrading to a pro or starter plan. It is not valid for renewals or previous pro or starter members.
Apologies again for any inconvenience!
Hi, @conroy! Alright though when I go with the link in the email, I am able to see a discounted price from $45 to $11.25; I think I’ll just do it this week
P.S. by renewal I meant I don’t have any active plan since 2-3 months, now starting PRO for a month again