Don't know how to open this URL

[raniaazzahra254sgzh0]

Hi, I’m new to build and app. It’s my first time doing it and I’m facing some problem.

So I have several links on my app. I put the link on the “Rich text”, so it’s doesn’t need the block (right?). This is the link on rich texts I’m talking about (the blue one):

When I click the blue link, it say, “Don’t know how to open this URL”:

But I can open the link by clicking it in other phone

Is it a phone problem? Like, is it because of my phone? Not my app? Because I can’t open it on my phone, but I can open it from another phone. Both of the phone are android.

Anyone can help me, please?

And, sorry for my bad English, it’s my second language.

[matt_conroy]

Hi raniaazzahra254sgzh0, welcome to Thunkable!

Be sure to check out How to ask Great Questions v2.0, the Community Guidelines, and our Getting Started Guide to make the best of your Thunkable Community experience!

What is the link that is not opening correctly for you?

[raniaazzahra254sgzh0]

Hi matt thank you so much for answering.

It’s just some pictures link I got from Google

This link:
https://www.michiganmedicine.org/sites/default/files/blog/Heart-Pumping-Blood-Flow-Diagram.gif

[tatiang]

I tested your url as rich text and it worked for me. Check the blocks I used and preview it on a computer and mobile device to see if it works for you.

Project: Thunkable
(See the first screen)

[matt_conroy]

I was able to open it as well so it is likely a browser permissions or settings issue on your device. You may want to see if there is not a different app selected on your device to handle opening .gif files.

[raniaazzahra254sgzh0]

Thank you so much Tati It works now

[raniaazzahra254sgzh0]

Thank you so much Matt The problem indeed in my browser permission