My Google Play Console account terminated with reason: High Risk Behavior

Questions about Thunkable Publishing
1

I have programmed an app for the purpose of advising and supporting students using Thunkable and intended to upload it to Google Play. After going through all the steps of moderation, I was given permission to publish the app publicly, but not long after a few days, my account was disabled for High Risk Behavior.

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I appealed once but it was rejected, the detailed reason was not provided by Google. They only sent me emails like this, is there any way to solve this problem?, I am just a normal user and have no bad intentions when uploading my app.
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2
  1. Did you receive any warning emails from Google about your app prior to this?
  2. Does someone else have access to your account?
  3. Have you published any other apps?
  4. Does your app use the ChatGPT API? If so, do you have guard rails (protections) against people misusing it?
  5. Without seeing your app, it’s impossible to know what triggered this decision by Google. Can you post a link to the project? Is it this app?
3
  1. No, I have never received a warning email.
  2. Besides me, there is a friend of mine who also has access to my Google Play Console account, but they have never registered for a Google Play Console dev account before and have never had their account disabled.
  3. I have never uploaded any other apps
  4. Yes my app is using ChatGPT API. I’m not sure how to protect against misuse (If possible can you guide me?). The main use of ChatGPT in my app is: the app collects different scores and ratings of the tests the user has taken, and then gives advice based on them. There is also a function to give advice based on the answers entered by the user. The answers are only viewed once and are not saved.
  5. Here is my app, this issue has actually been going on for about 20 days and I have made some minor tweaks to the app from the previous version that I submitted to Google for review.
4

The only thing I can think of is that while ChatGPT has filters in place for certain things, a user could potentially get it to respond in a way that was racist, sexist, threatening, etc.

What is the name of the screen where the user can type in a prompt for ChatGPT?

1 Like
5

It’s “7. Cảm xúc của bạn hôm nay thế nào”

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It is a function that asks about how the user feels that day. After pressing the “next” button, a pop up will appear allowing the user to share more about what makes them feel that way (optional). The content the user shares will be saved and transferred to a screen where ChatGPT gives advice based on the feelings and content they share.
This pop up will show up when user press “next” button:
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Then “Next”:
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Users can enter content here and press “next” to receive advice or choose to skip and be redirected to the home page.
If the user presses “next”, they will be redirected to this screen which has the ChatGPT API:
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1 Like
6

What language is that?

7

Its Vietnamese

8

oh ok