- 3 Performance: Accurate Metadata
- Design: Preamble
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots do not sufficiently reflect your app in use.
Specifically, your screenshots do not clearly display the actual app in use.
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn more about uploading app previews and screenshots in App Store Connect Help.
Guideline 4.0 - Design
We noticed an issue in your app that contributes to a lower quality user experience than Apple users expect:
- Portions of your app, or resources needed to use your app, loaded, refreshed, ran or responded very slowly.
To resolve this issue, please revise your app to address all instances of this type of issue.
Is there any help me?