I think I lost my whole project :(

Questions about Thunkable
1

Every time that I click in the app, this happens:

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08585×1040 32.2 KB

Please HELP me, I don’t understand why I’m not able to open this project!!!

2 Likes
2

Hi @Julia_Milan,

I don’t think you’ve lost any work - but we’re looking into this at the moment.

In the meantime can you try opening your project in another browser or via an incognito window and let us know if you see the same thing?

Thanks.

3 Likes
3

I’ve already tried opening the project in another browser and in incognito, but the same thing happens :confused:

2 Likes
4

Thanks for the update.

Thankfully, we’ve identified the issue and are working on a fix right now.

We’ll update you as soon as this is resolved - thanks for your patience! :smile:

3 Likes
5

Thank you very much!!! :relaxed:

4 Likes
6

Hi there!

I am working on the solution and it should be fixed within an hr.

Thanks,
Wei

1 Like
7

The fix is deployed. Can you try again?

Best,
Wei

1 Like
8

It works!!! Thank you!:heart:

3 Likes
9

Hello, the problem happened again! In the same project :frowning:

Could you please help me again?

Ands also, I can’t share this project, when I click on Generate Link, a popup box shows up with message: ‘Share link generation error’

10

Hi!

Please refresh your page and try again! Things should be working now.

Thanks,
Christina

1 Like
11

It worked! Thanks!

But I still can’t share my project :frowning: is there another way I can save it or send it to a friend?

image
image1366×768 164 KB

12

Sorry to hear this. Could you please copy and paste your project link from your browser and send it to me (you can message me privately) so we can take a look at it? Thanks!

1 Like