Help with Firebase connection

Hello all!

I am encountering some issues with Firebase authentication in my Thunkable project. Despite following the setup instructions and Thunkable tutorial videos, I’m still facing problems.

The reset password function returns “undefined.”
The signup function doesn’t seem to reach Firebase at all.

I’ve set up Firebase connections as recommended, so I’m unsure what’s going wrong.

Is there any paid support available through Thunkable, or could anyone here assist me with troubleshooting these issues?

ps: I had success about a week ago as I was starting out, then lost that connection as I was building further. I figured I would abandon that and restarted - haven’t had any luck. Need help before giving up.

I do see data I created in the firebase db, it is only the authentication that is not working.

Thank you in advance for your help!

Hi brock1kai7lafzv, welcome to Thunkable! :tada:

Be sure to check out How to ask Great Questions v2.0, the Community Guidelines, and our Getting Started Guide to make the best of your Thunkable Community experience!

Could you please share a link to the URL of the project or screenshots of the blocks you are using for authentication? It will be almost impossible for anyone in the Community to help without that additional context.