If you’re seeing this, it is likely that you are experiencing issues connecting with your google sheets account.
Refresh the browser
We recommend refreshing your browser. This sometimes fixes connection issues that users experience. Sometimes a “hard refresh” of the browser is required.
These are also known as a “force reload” or a “force refresh” you can use a hard refresh your browser to ensure that you are seeing and using the latest version of Thunkable and that any cached data that could be causing a connection issue is wiped clean and freshly retrieved.
Windows
The keyboard shortcut to hard refresh your browser is Ctrl + F5. You screen will blink momentarily and the banner should disappear. If not, try clearing your cache.
Mac
On a Mac computer you can use the Option + Cmd + R shortcut to force your browser to refresh. If this does not work for you, try clearing your browser cache.
Refreshing didn’t work for you?
If the above does not work to get your back to Thunking with your Google Sheets, then we recommend the following steps. First, let’s acknowledge what a pain this is and please know that we are working to fix this. The issue lies in the fact we are using two systems that are out of sync, hence we are working to identify a solution that will work for the duration.
Step 1: Remove Thunkable from your approved apps in Google
If you gave Google Account access to Thunkable, you can remove its access to your Google Account. Thunkable won’t be able to access any more info from your Google Account, but you may need to request that they delete the data they already have.
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Go to the Security section of your Google Account.
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Under “Third-party apps with account access,” select Manage third-party access.
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Select Thunkable.
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Select Remove Access.
Step 2: Delete your data sources from the ‘My Data Sources’ tab
After logging into x.thunkable.com you will click on the ‘My Data Sources’ tab. Delete each of the data sources associated with the linked Google account by clicking the trash icon on the far right of the data sources row.
Step 3: Email Support
Email support@thunkable.com and let them know that you need us to reset the google sheets token. be sure to email from the gmail email that you made the connection with.
Step 4: Add your data source
Now you should be able to authenticate with your Google account appropriately and connect your sheets to your apps again. If you are experiencing any further issues at this point after following the above directions, please reach out to support@thunkable.com and a team member from Creator Success will follow up with you directly.