# \#support **URL:** https://community.thunkable.com/tag/support/537.md [Latest](https://community.thunkable.com/latest.md) · [Categories](https://community.thunkable.com/categories.md) · [Tags](https://community.thunkable.com/tags.md) --- ## [Storage says I only have room for 50MB but I have a paid account which should give me 1GB](https://community.thunkable.com/t/storage-says-i-only-have-room-for-50mb-but-i-have-a-paid-account-which-should-give-me-1gb/3743538)
**Author:** [@balance4you9995wf3dl](https://community.thunkable.com/u/balance4you9995wf3dl)\ **Replies:** 1\ **Last updated:** [April 15, 2025, 1:19pm UTC](https://community.thunkable.com/t/storage-says-i-only-have-room-for-50mb-but-i-have-a-paid-account-which-should-give-me-1gb/3743538 "2025-04-15T13:19:17Z")
HI, i have a paid plan for thunkable which should give me the ability to upload up to 1GB. However i get a notification that i reached 50MB data. Which is incorrect and not what I paid for. Can you please resolve this. N… --- ## [My projects and backups disappeared!](https://community.thunkable.com/t/my-projects-and-backups-disappeared/2792535)
**Author:** [@thelittlethree0n](https://community.thunkable.com/u/thelittlethree0n)\ **Replies:** 4\ **Last updated:** [January 20, 2024, 2:06am UTC](https://community.thunkable.com/t/my-projects-and-backups-disappeared/2792535 "2024-01-20T02:06:31Z")
I have been working for the past two weeks on a recently created account. I logged in today and everything disappeard!!! please help! I have to submit the project tomorrow!! Of course I searched the forum and tried to l… --- ## [App Disappeared](https://community.thunkable.com/t/app-disappeared/2160377)
**Author:** [@f510b22377bf48](https://community.thunkable.com/u/f510b22377bf48)\ **Replies:** 6\ **Last updated:** [December 7, 2022, 8:06pm UTC](https://community.thunkable.com/t/app-disappeared/2160377 "2022-12-07T20:06:52Z")
Please can an admin see if they can recover an app for one of my students. It just seems to be totally corrupted and nothing comes up when she goes into it. If someone can email me with a fix it would be much appre… --- ## [Poll: Contacting Support Staff](https://community.thunkable.com/t/poll-contacting-support-staff/1899140)
**Author:** [@tatiang](https://community.thunkable.com/u/tatiang)\ **Replies:** 5\ **Last updated:** [May 27, 2022, 10:00pm UTC](https://community.thunkable.com/t/poll-contacting-support-staff/1899140 "2022-05-27T22:00:47Z")
\[ This only applies to Pro, Business and Team users \] I’m curious about the experience other users are having with reaching support staff. This is not meant to be a rant since when I do reach staff, they are helpful but… --- ## [Why Thunkable's team asks for Minimal Examples and what they are](https://community.thunkable.com/t/why-thunkables-team-asks-for-minimal-examples-and-what-they-are/1669259)
**Author:** [@jared](https://community.thunkable.com/u/jared)\ **Replies:** 0\ **Last updated:** [January 10, 2022, 2:37pm UTC](https://community.thunkable.com/t/why-thunkables-team-asks-for-minimal-examples-and-what-they-are/1669259 "2022-01-10T14:37:18Z")
The Why? I used to get really annoyed at this request. Now though, in a support role, I totally understand and what to share our point of view on this and also to share a helpful article pulled from StackOverflow.com. B…