# Why Cloudinary Not Works In Mobile Phone? **URL:** \ **Category:** Issues / Bugs\ **Tags:** cloudinary, app, webapi, error\ **Created:** [March 10, 2023, 4:22am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653 "2023-03-10T04:22:36Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [March 10, 2023, 4:22am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/1 "2023-03-10T04:22:36Z")
As it Shows “Choose A Valid Media Path” on My Android Phone. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [March 10, 2023, 5:52am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/2 "2023-03-10T05:52:32Z")
You’ll need to provide more details. What do your blocks look like? At what point (after what event/user input) does that message appear? What does the full message look like in a screenshot? ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [March 10, 2023, 6:33am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/3 "2023-03-10T06:33:42Z")
![Screenshot_2023-03-10-11-59-25-69_2bbfbfee96a5dfce998f962ebb8b5da3](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/d/1/d1049fcc42718338e3b134672a5bd69afdabea85.jpeg) This Was What It Was Showing In My Phone. ![dfgfg](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/4/44809b05855a39143e6116d219e34505ba050a8a.png) This Was what it was showing When I Tried other Images. ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [March 10, 2023, 6:35am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/4 "2023-03-10T06:35:18Z")
Blocks- ![hgjklkl](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/f/8/f8ca89975e21ab1e766505b92e8251d52be943cb.png) ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 17, 2023, 8:30am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/5 "2023-05-17T08:30:00Z")
You have not Replied to a Solution science for a Long time. Please help me with this. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [May 17, 2023, 2:27pm UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/6 "2023-05-17T14:27:03Z")
You haven’t answered the questions I asked so I wasn’t able to help you. Maybe someone else can. ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 17, 2023, 2:53pm UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/7 "2023-05-17T14:53:16Z")
I have provided averything above. ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 21, 2023, 1:53am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/8 "2023-05-21T01:53:40Z")
Please help. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [May 21, 2023, 3:07am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/9 "2023-05-21T03:07:15Z")
Can you post a link to your project? ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 21, 2023, 10:34am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/10 "2023-05-21T10:34:30Z")
[https://x.thunkable.com/projectPage/6469f292533be46fef2f6075](https://x.thunkable.com/projectPage/6469f292533be46fef2f6075) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [May 21, 2023, 3:41pm UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/11 "2023-05-21T15:41:38Z")
This is your entire project: ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/6/9/69a8dee67d504b93b6da08382272b39e963247c8.png) The problem is that when you upload an image, you’re trying to get the url from an image that hasn’t been set yet. You mixed up the blocks. They should look like this: ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/a/6/a6c6cfb851a737e625e49cffb93cc0c3e95c96cd.png) But also, there IS a problem on Android devices. @matt_conroy @ioannis I can confirm that [this sample project](https://x.thunkable.com/copy/4000e084606cd45dfe0363273a0955a2) works on my iPhone 13 Pro to display that url from Cloudinary but on my OnePlus Nord N10 5G (Android), it shows “You need to provide a valid media path.” @pacecode Have you tried this with your own Cloudinary account? ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 22, 2023, 8:22am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/12 "2023-05-22T08:22:43Z")
Yes, I’m using all details like Cloud Name, API Key and API Secret of my Cloudinary Account ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [May 23, 2023, 8:22am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/13 "2023-05-23T08:22:05Z")
Please help. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [May 23, 2023, 2:30pm UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/14 "2023-05-23T14:30:26Z")
What do you expect me to do? I don’t work for Thunkable and I already notified their staff members above. If I knew more, I would have posted again. ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [June 7, 2023, 2:40pm UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/15 "2023-06-07T14:40:31Z")
@tatiang @pacecode There is a known limitation with how the file path is passed in Android devices that causes this issue. I can bring it up again and see if there is a visibility for being able to change it. The issue itself is this: As the path is passed, it does not start with any of the full path options (think /Users/username/images/my\_image.jpg) but merely the last part of the path, my\_image.jpg, and that is why the error is returned as “You need to provide a valid media path.” In iOS, the full path is shared automatically. ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [July 1, 2023, 4:17am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/16 "2023-07-01T04:17:01Z")
Please help as fast as you can because this is a major function in my app. ---
**Author:** ![pacecode](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/pacecode/32/209017_2.png) [@pacecode](https://community.thunkable.com/u/pacecode)\ **Post date:** [July 13, 2023, 11:50am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/17 "2023-07-13T11:50:43Z")
Now It’s working after some help from @ioannis as he told me to attach a photo from the photo Library block. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [October 11, 2023, 11:50am UTC](https://community.thunkable.com/t/why-cloudinary-not-works-in-mobile-phone/2316653/18 "2023-10-11T11:50:58Z")
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