# White Screen when I open downloaded app **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [August 6, 2020, 2:51pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229 "2020-08-06T14:51:58Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![tagliaferroh4](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tagliaferroh4/32/78349_2.png) [@tagliaferroh4](https://community.thunkable.com/u/tagliaferroh4)\ **Post date:** [August 6, 2020, 2:51pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/1 "2020-08-06T14:51:58Z")
Hello! I created a simple app yesterday and downloaded it to my IOS phone. When I open the app all I see is a white screen. Any suggestions on what I’ve done wrong? ---
**Author:** ![actech](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@actech](https://community.thunkable.com/u/actech)\ **Post date:** [August 6, 2020, 2:58pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/2 "2020-08-06T14:58:01Z")
Hello, Does this app work in Web Preview? ---
**Author:** ![tagliaferroh4](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tagliaferroh4/32/78349_2.png) [@tagliaferroh4](https://community.thunkable.com/u/tagliaferroh4)\ **Post date:** [August 6, 2020, 3:07pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/3 "2020-08-06T15:07:33Z")
When I open the app through my Thunkable app it works. In preview mode it shows everything but the website I have it linked to. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [August 6, 2020, 3:47pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/4 "2020-08-06T15:47:21Z")
same here on ios ---
**Author:** ![Michael\_Rogulla](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Michael\_Rogulla](https://community.thunkable.com/u/Michael_Rogulla)\ **Post date:** [August 6, 2020, 3:54pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/5 "2020-08-06T15:54:22Z")
I have the same **error** right now: even the most simple app (a screen with a label and a button) does not run any more on iOS as a downloaded app. It runs in “thunkable live app” and also as a preview. On android everything is ok. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [August 6, 2020, 4:20pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/6 "2020-08-06T16:20:38Z")
started doing this sometime yesterday ---
**Author:** ![tagliaferroh4](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tagliaferroh4/32/78349_2.png) [@tagliaferroh4](https://community.thunkable.com/u/tagliaferroh4)\ **Post date:** [August 6, 2020, 4:26pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/7 "2020-08-06T16:26:24Z")
Well, I’m glad it’s not just me! I’m a teacher and am trying to create an app for parents to use…any workaround suggestions? ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [August 6, 2020, 5:17pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/8 "2020-08-06T17:17:45Z")
> [@Michael\_Rogulla](#): > > (a screen with a label and a button) Do you have any blocks in your app @Michael_Rogulla? * * * > [@kizzy](#): > > same here on ios Did you report this in chat support or the community somewhere @kizzy? * * * > [@tagliaferroh4](#): > > any workaround suggestions? @tagliaferroh4 - sorry to hear about this. Dirst of all, can you try creating a blank project (no components or blocks - but you can change the background colour of Screen1, since the issue here is seeing a white screen on loading) and see if you can download/install/open this successfully. Thanks. ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [August 6, 2020, 8:28pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/9 "2020-08-06T20:28:43Z")
i did a simple 2 screen app same white screen when downloaded ---
**Author:** ![Michael\_Rogulla](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Michael\_Rogulla](https://community.thunkable.com/u/Michael_Rogulla)\ **Post date:** [August 6, 2020, 10:51pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/10 "2020-08-06T22:51:23Z")
Hi @domhnallohanlon, no, I do not have any blocks inside. Is this required to have an app up and running? If so I will test it, but you said I should test the “change app icon” problem with a blank app. ---
**Author:** ![Michael\_Rogulla](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Michael\_Rogulla](https://community.thunkable.com/u/Michael_Rogulla)\ **Post date:** [August 6, 2020, 11:21pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/11 "2020-08-06T23:21:46Z")
Hi @domhnallohanlon, here is an update: - I added a block to my app (one label, one button) so that when clicking the button the label changes - now the app starts I still can’t see the app icon during start of the app. Maybe this is not important at all, but it used to work! ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [August 7, 2020, 11:09pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/12 "2020-08-07T23:09:53Z")
its fixed now ---
**Author:** ![Michael\_Rogulla](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Michael\_Rogulla](https://community.thunkable.com/u/Michael_Rogulla)\ **Post date:** [August 12, 2020, 7:45am UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/13 "2020-08-12T07:45:35Z")
Hi @domhnallohanlon, this issue is not fixed on iOS. I tested it with the most simple app and also with a more complex app, but the following error remains: - In thunkableX I download an iOS app and install it. The app starts always with a blank screen! Normal behaviour would be to open an app and to see a larger version of the app icon during start. It is irritating to see only a blank screen for several seconds. After that, the app runs as expected. On Android everything works as usual. Btw: it would be very interesting to have a way in ThunkableX to define **a real splash screen**. Right now the only thing we hopefully see again is the app icon. > **[Splash screen](https://en.wikipedia.org/wiki/Splash_screen)** > > A splash screen is a graphical control element consisting of a window containing an image, a logo, and the current version of the software. A splash screen usually appears while a game or program is launching. A splash page is an introduction page on a website. A splash screen may cover the entire screen or web page; or may simply be a rectangle near the center of the screen or page. The splash screens of operating systems and some applications that expect to be run in full screen usually c Splas... ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [August 14, 2020, 12:14pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/14 "2020-08-14T12:14:36Z")
@Michael_Rogulla I think you’ve mentioned this somewhere else before already, but just to confirm that your icon is 192 x 192 px, right? ---
**Author:** ![Michael\_Rogulla](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@Michael\_Rogulla](https://community.thunkable.com/u/Michael_Rogulla)\ **Post date:** [August 14, 2020, 11:23pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/15 "2020-08-14T23:23:57Z")
Hi @domhnallohanlon, yes, the icon is 192\*192 in PNG, without alpha channel. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 12:26pm UTC](https://community.thunkable.com/t/white-screen-when-i-open-downloaded-app/724229/16 "2024-11-08T12:26:42Z")