# What do I do when the screen goes blank?

**URL:** <https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678>\
**Category:** Questions about Thunkable X\
**Tags:** solved\
**Created:** [March 25, 2021, 1:38pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678 "2021-03-25T13:38:19Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![bobkof](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bobkof](https://community.thunkable.com/u/bobkof)\
**Post date:** [March 25, 2021, 1:38pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/1 "2021-03-25T13:38:19Z")

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I can’t access to my projects page.  
When i login i see only a blank page with the icon of chat support.

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**Author:** ![jane](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jane/32/27575_2.png) [@jane](https://community.thunkable.com/u/jane)\
**Post date:** [March 25, 2021, 1:45pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/2 "2021-03-25T13:45:47Z")

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Hi there,

Can you try performing a [hard refresh](https://intercom.help/thunkable/en/articles/3630719-how-to-hard-refresh-your-browser) in your browser?

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**Author:** ![bobkof](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bobkof](https://community.thunkable.com/u/bobkof)\
**Post date:** [March 25, 2021, 1:48pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/3 "2021-03-25T13:48:30Z")

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This never happen to me.

Now it works.

Really thanks.

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**Author:** ![bobkof](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bobkof](https://community.thunkable.com/u/bobkof)\
**Post date:** [March 25, 2021, 2:01pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/4 "2021-03-25T14:01:51Z")

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In 1 minutes it is again in white screen.  
If i try to do hard refresh i can see my project, but when i press live test, it goes white

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**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\
**Post date:** [March 25, 2021, 3:09pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/5 "2021-03-25T15:09:28Z")

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This happens to me and my students several times a day. A hard refresh resolves it.

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**Author:** ![bader\_mouti](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/bader_mouti/32/98887_2.png) [@bader\_mouti](https://community.thunkable.com/u/bader_mouti)\
**Post date:** [March 25, 2021, 6:37pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/6 "2021-03-25T18:37:51Z")

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Try to clear your browser cache  
And will work after that

I was have this problem every day on MacBook  
When I use Safari

But when I’m using google chrome I’m not facing the problem

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**Author:** ![bobkof](https://avatars.discourse-cdn.com/v4/letter/b/a4c791/32.png) [@bobkof](https://community.thunkable.com/u/bobkof)\
**Post date:** [March 27, 2021, 2:44pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/7 "2021-03-27T14:44:48Z")

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Was 1st thing i’ve done.

after my first force refresh of chrome, now i have to do it every time i click on live test.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:25pm UTC](https://community.thunkable.com/t/what-do-i-do-when-the-screen-goes-blank/1186678/8 "2024-11-08T13:25:41Z")

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