# Webviewer Frozen - Can't Scroll, Can't Tap, etc **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** webviewer, bug\ **Created:** [July 24, 2018, 3:30am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303 "2018-07-24T03:30:03Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Bryan1](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@Bryan1](https://community.thunkable.com/u/Bryan1)\ **Post date:** [July 24, 2018, 3:30am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/1 "2018-07-24T03:30:03Z")
I am having problems viewing a page loaded via the web viewer. The viewer loads the page content without issue but the page is completely frozen. I can’t scroll, tap, or interact with the page in any way. I can replicate this behavior with the live test functionality and with a compiled app run directly on a phone. This is not unique to an app I am building; this occurs even when using the New Market Goods tutorial app. I am testing using a phone running stock Android 8.1 Any ideas how to solve this issue? ---
**Author:** ![actech](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@actech](https://community.thunkable.com/u/actech)\ **Post date:** [July 24, 2018, 5:43am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/2 "2018-07-24T05:43:08Z")
This page works well in all major browsers - Google Chrome, Firefox, Safari, Opera, IE? After opening the page, look at the messages in the browser console (F12). Perhaps the page uses code that is not compatible with the capabilities of the WebViewer. To determine why you need to make a debug page with the message, for example, using the dialog alert after passing each checkpoint. ---
**Author:** ![Bryan1](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@Bryan1](https://community.thunkable.com/u/Bryan1)\ **Post date:** [July 24, 2018, 6:58pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/3 "2018-07-24T18:58:00Z")
It isn’t page specific. The page is frozen no matter what url the Web viewer is loading. Google, wikipedia…any url you can think of. Even the Thunkable tutorial app that uses the webviewer is not working. I am curious if anyone else testing on Android 8.1 is seeing the same issues. ---
**Author:** ![actech](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@actech](https://community.thunkable.com/u/actech)\ **Post date:** [July 25, 2018, 5:54am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/4 "2018-07-25T05:54:26Z")
Which components are still used in your project? Perhaps, the problem is not caused by WebViewer, but by another component. If you give me a link to your project, I’ll look it up. If this is not possible, then you need to use the debugger. The current version of Thunkable X is unstable with Android, but usually the application a crashes, but is not frozen. ---
**Author:** ![MrSco](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@MrSco](https://community.thunkable.com/u/MrSco)\ **Post date:** [July 27, 2018, 2:42pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/5 "2018-07-27T14:42:16Z")
i’m having this same issue. even the example new market app freezes on android. it works fine on ios… the webview is mucked up on android. ---
**Author:** ![actech](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@actech](https://community.thunkable.com/u/actech)\ **Post date:** [July 27, 2018, 5:07pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/6 "2018-07-27T17:07:37Z")
As a temporary solution, use an external browser using the “open link” block. ---
**Author:** ![ekasutanto](https://avatars.discourse-cdn.com/v4/letter/e/f4b2a3/32.png) [@ekasutanto](https://community.thunkable.com/u/ekasutanto)\ **Post date:** [July 31, 2018, 12:21pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/7 "2018-07-31T12:21:55Z")
Hi, I just tried this. I have same problem. But it seems the tap worked if we do double tap each time (do it fast). Hope that helped to improve. ---
**Author:** ![Mark](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mark/32/18133_2.png) [@Mark](https://community.thunkable.com/u/Mark)\ **Post date:** [July 31, 2018, 8:30pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/8 "2018-07-31T20:30:18Z")
Just a note that we believe that we have a fix in place and it is under review. It should get into the next release. -Mark ---
**Author:** ![Luca\_B](https://avatars.discourse-cdn.com/v4/letter/l/e56c9b/32.png) [@Luca\_B](https://community.thunkable.com/u/Luca_B)\ **Post date:** [August 1, 2018, 6:10am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/9 "2018-08-01T06:10:00Z")
I am having these issues too! Works on older projects that haven’t been touched (about a month), the issues are stopping me from completing my current project ☹ ---
**Author:** ![MrSco](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@MrSco](https://community.thunkable.com/u/MrSco)\ **Post date:** [August 1, 2018, 3:43pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/10 "2018-08-01T15:43:29Z")
do you know when that release might make its way to live? ---
**Author:** ![Mark](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mark/32/18133_2.png) [@Mark](https://community.thunkable.com/u/Mark)\ **Post date:** [August 1, 2018, 4:38pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/11 "2018-08-01T16:38:40Z")
> [@MrSco](#): > > do you know when that release might make its way to live? It should be within the next week or so. -Mark ---
**Author:** ![marcusandrews](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@marcusandrews](https://community.thunkable.com/u/marcusandrews)\ **Post date:** [August 3, 2018, 10:53pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/12 "2018-08-03T22:53:04Z")
Hope it gets fixed soon! ---
**Author:** ![Mark](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mark/32/18133_2.png) [@Mark](https://community.thunkable.com/u/Mark)\ **Post date:** [August 9, 2018, 12:02am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/13 "2018-08-09T00:02:56Z")
> [@Thunkable ✕ Release (Aug 8) - Stability, Better Scrolling, a new Block and more!](http://community.thunkable.com/t/thunkable-release-aug-8-stability-scrolling-a-new-block-and-more/40016): > > We just rolled out a new release of Thunkable ✕. It’s mostly a bug fix release. Bug fixes Stability should be significantly improved on the Live App, especially for Android There should generally be fewer crashes on downloaded/published apps, especially for Android The WebViewer on Android should scroll properly and be responsive The Scrollable feature of the Column component should now work properly Column component will now display background images on iOS Scrollable screens will now scrol… ---
**Author:** ![owen](https://avatars.discourse-cdn.com/v4/letter/o/b2d939/32.png) [@owen](https://community.thunkable.com/u/owen)\ **Post date:** [August 9, 2018, 2:05am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/14 "2018-08-09T02:05:12Z")
hi guys just tried this. in live test, it’s still not responsive. but for downloaded apps, it works perfect. thanks for the fix, looking forward for a live test fix ---
**Author:** ![MrSco](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@MrSco](https://community.thunkable.com/u/MrSco)\ **Post date:** [August 10, 2018, 6:18pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/15 "2018-08-10T18:18:56Z")
i can confirm the same that owen reports… webview works smooth in downloaded .apk versions but not on thunkable live app ---
**Author:** ![MrSco](https://avatars.discourse-cdn.com/v4/letter/m/22d042/32.png) [@MrSco](https://community.thunkable.com/u/MrSco)\ **Post date:** [August 10, 2018, 11:45pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/16 "2018-08-10T23:45:56Z")
Actually it’s working fine. I just hadn’t updated the Thunkable live app on android yet. Smooth as butter now. Sorry for false alarm! Awesome updates! Keep em coming! ---
**Author:** ![owen](https://avatars.discourse-cdn.com/v4/letter/o/b2d939/32.png) [@owen](https://community.thunkable.com/u/owen)\ **Post date:** [August 11, 2018, 3:00am UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/17 "2018-08-11T03:00:14Z")
yes update the live app google play and it works fine now thanks ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 12:00pm UTC](https://community.thunkable.com/t/webviewer-frozen-cant-scroll-cant-tap-etc/37303/18 "2024-11-08T12:00:50Z")