# Video - problem (not working)

**URL:** <https://community.thunkable.com/t/video-problem-not-working/2987775>\
**Category:** Issues / Bugs\
**Tags:** help\
**Created:** [May 6, 2024, 1:53pm UTC](https://community.thunkable.com/t/video-problem-not-working/2987775 "2024-05-06T13:53:20Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![claudia.barrias.22r5](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@claudia.barrias.22r5](https://community.thunkable.com/u/claudia.barrias.22r5)\
**Post date:** [May 6, 2024, 1:53pm UTC](https://community.thunkable.com/t/video-problem-not-working/2987775/1 "2024-05-06T13:53:20Z")

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Hello everyone.

I am posting this to see if anyone with more experience can help.  
I have one video on my app, and when I test it live, it works; when downloaded (android), it doesn’t.  
I searched for a solution here in the community, and I saw that in the past, changing the video name to “video.mp4” solved the problem. I tried it and it doesn’t help.

I confirmed and the size does not exceed the tolerance.

Can someone help please?

Thanks.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [May 6, 2024, 7:27pm UTC](https://community.thunkable.com/t/video-problem-not-working/2987775/3 "2024-05-06T19:27:59Z")

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Hello @claudia.barrias.22r5  
The file name or the type is the issue  
What type is the video?

Could you please try the following steps?  
Delete the video from the assets  
Rename it on your device, it must end in .mp4, .mov, etc  
Then upload the video on your project

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**Author:** ![claudia.barrias.22r5](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@claudia.barrias.22r5](https://community.thunkable.com/u/claudia.barrias.22r5)\
**Post date:** [May 7, 2024, 9:39am UTC](https://community.thunkable.com/t/video-problem-not-working/2987775/4 "2024-05-07T09:39:45Z")

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Hello @ioannis I’ve sent you a message 🙂

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**Author:** ![claudia.barrias.22r5](https://avatars.discourse-cdn.com/v4/letter/c/a183cd/32.png) [@claudia.barrias.22r5](https://community.thunkable.com/u/claudia.barrias.22r5)\
**Post date:** [May 9, 2024, 5:48pm UTC](https://community.thunkable.com/t/video-problem-not-working/2987775/5 "2024-05-09T17:48:17Z")

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The video uploaded on Thunkable did not work, probably because of the Android version of the smartphone that I was using for testing (Android 12). I solved the problem by uploading the video to YouTube and using the web viewer component to display it.

Probably it isn’t the best solution, but at least it is working 🙂