# Urgent Assistance Needed for Payment Profile Verification **URL:** \ **Category:** Off Topic\ **Created:** [July 17, 2024, 3:10pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184 "2024-07-17T15:10:50Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 3:10pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/1 "2024-07-17T15:10:50Z")
Dear Thunkers Team, I am experiencing a significant issue with the verification of my payment profile on Google. When I initially created my developer account, I listed my address as being in the United States because my country was not included in the options. Google is now requesting documentation to verify that address. I need guidance on how to resolve this matter, as failure to do so within 25 days will result in the removal of my account and all my apps from Google Play. Your prompt assistance is greatly appreciated. Best regards, Hayder Iraq ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [July 17, 2024, 4:57pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/2 "2024-07-17T16:57:43Z")
Hi @Hayder – is there any option for you to reply to Google in some way to disclose the same information? Unfortunately, there won’t be anything we can do about this issue as it pertains to your Google account. ---
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 6:30pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/3 "2024-07-17T18:30:21Z")
> [@matt\_conroy](#): > > is there any option for you to reply to Google in some way to disclose the same information? Yes Matt, they sent me form to fill it and it required any documentations that proves I am in United States even such as a Restaurant bill. [https://support.google.com/googlepay/contact/change\_name\_address](https://support.google.com/googlepay/contact/change_name_address) ![Screenshot_٢٠٢٤٠٧١٧-٢١٢٧٣٠_Chrome](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/8/4/842f36dfe26c09d77c1eecc1121c36c238fe6c46.jpeg) ![Screenshot_٢٠٢٤٠٧١٧-٢١٢٨١٢_Chrome](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/e/1/e1776e8932f326e9cf33f57bffc38e27a99011c1.jpeg) ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [July 17, 2024, 6:49pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/4 "2024-07-17T18:49:44Z")
Can you upload a document with verification for your current country of residence? It seems like submitting that will allow Google to make the change to the correct country. ---
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 6:53pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/5 "2024-07-17T18:53:26Z")
> [@matt\_conroy](#): > > Can you upload a document with verification for your current country of residence? I did but they replied this: (Also my country Iraq is not in the list of countries that’s why I add US at the beginning of creating the account) ![Screenshot_٢٠٢٤٠٧١٧-٢١٥١٠٩_Gmail](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/6/9/6926a01f9a9100b9410329edfb7aec29b404ab2c.jpeg) ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [July 17, 2024, 6:57pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/6 "2024-07-17T18:57:23Z")
Unfortunately it looks like Iraq is not on the list of supported countries for developer registration and merchant registration. [https://support.google.com/googleplay/android-developer/thread/242855292/issue-with-setting-up-payments-profile-on-google-play?hl=en](https://support.google.com/googleplay/android-developer/thread/242855292/issue-with-setting-up-payments-profile-on-google-play?hl=en) ---
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 7:00pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/7 "2024-07-17T19:00:44Z")
> [@matt\_conroy](#): > > Unfortunately it looks like Iraq Unfortunately, yes. My account was created since 2017 “United States” the country I chose and had no problems. Now the only thing I need is just a document that proves the adress even a Restaurant bill with my name. ---
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 7:03pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/8 "2024-07-17T19:03:21Z")
In the very beginning, I talked to one of the Google employees and told him that I will set US as the country of the account coz I add Master Card. She told me at that time you can coz there was no need to give this documentation. I uploded my U.S Visa and hopefully it will be accepted. I also have this: ![Jwjqjqhh](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/f/4f56ad377abc9488855a94ef3666217704eb25e9.jpeg) ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [July 17, 2024, 7:07pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/9 "2024-07-17T19:07:57Z")
Good luck, let us know what they say. ---
**Author:** ![Hayder](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/hayder/32/153829_2.png) [@Hayder](https://community.thunkable.com/u/Hayder)\ **Post date:** [July 17, 2024, 7:09pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/10 "2024-07-17T19:09:02Z")
Thanks a lot Matt for your help. By the way, is there an email that I can contact them to explain my issue? ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [July 17, 2024, 7:16pm UTC](https://community.thunkable.com/t/urgent-assistance-needed-for-payment-profile-verification/3103184/11 "2024-07-17T19:16:46Z")
None that I am aware of. Google is notorious for being difficult to contact.