# Uploading audio to Cloudinary says "Cannot decode the file" **URL:** \ **Category:** Issues / Bugs\ **Tags:** cloudinary, sound\ **Created:** [June 25, 2023, 5:41pm UTC](https://community.thunkable.com/t/uploading-audio-to-cloudinary-says-cannot-decode-the-file/2482300 "2023-06-25T17:41:13Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![konyaevartyomizo](https://avatars.discourse-cdn.com/v4/letter/k/58f4c7/32.png) [@konyaevartyomizo](https://community.thunkable.com/u/konyaevartyomizo)\ **Post date:** [June 25, 2023, 5:41pm UTC](https://community.thunkable.com/t/uploading-audio-to-cloudinary-says-cannot-decode-the-file/2482300/1 "2023-06-25T17:41:13Z")
I’m only getting this error in the Thunkable testing app on my iPhone. In Web live testing all works perfectly fine. Here are the blocks that give me “Cannot decode the file”: ![Screenshot 2023-06-25 at 8.01.44 PM](https://sea1.discourse-cdn.com/flex015/images/transparent.png) The “Cannot decode the file” is displayed in Text\_Input1’s. I tried speaking to Cladinary support, they are asking for a file sample. However, there is no way for me to get a file that the Thunkable mobile app tries uploading to Claudinary. What can I do to make it work? ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [June 25, 2023, 5:43pm UTC](https://community.thunkable.com/t/uploading-audio-to-cloudinary-says-cannot-decode-the-file/2482300/2 "2023-06-25T17:43:01Z")
Hello, please re-upload your blocks image, it seems faulty. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 1:33pm UTC](https://community.thunkable.com/t/uploading-audio-to-cloudinary-says-cannot-decode-the-file/2482300/3 "2024-11-08T13:33:45Z")