# Unable to upgrade my account due to Payment is not processing
**URL:** https://community.thunkable.com/t/unable-to-upgrade-my-account-due-to-payment-is-not-processing/2428185
**Category:** Publishing
**Tags:** help
**Created:** [May 21, 2023, 2:39am UTC](https://community.thunkable.com/t/unable-to-upgrade-my-account-due-to-payment-is-not-processing/2428185 "2023-05-21T02:39:57Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@tasteofodisha.cpk1s](https://community.thunkable.com/u/tasteofodisha.cpk1s)
#### Post date: [May 21, 2023, 2:39am UTC](https://community.thunkable.com/t/unable-to-upgrade-my-account-due-to-payment-is-not-processing/2428185/1 "2023-05-21T02:39:57Z")
I’m facing difficulties while upgrading my account and making a payment. Despite multiple attempts, I’m unable to complete the transaction successfully. Whether I use my credit card or PayPal, I encounter errors such as “something went wrong” or being unable to process the payment. As a result, I’m unable to access the upgraded features and benefits essential for my projects. I’ve already contacted my bank, and they confirmed no issues with my card or account. However, it seems that the merchant either doesn’t accept payments from my account or doesn’t support credit card transactions. I kindly request your assistance in exploring alternative payment methods to resolve this situation promptly. Your help is highly appreciated.
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### Author:  [@Chris\_Anderson](https://community.thunkable.com/u/Chris_Anderson)
#### Post date: [May 23, 2023, 7:18pm UTC](https://community.thunkable.com/t/unable-to-upgrade-my-account-due-to-payment-is-not-processing/2428185/2 "2023-05-23T19:18:13Z")
Hi @tasteofodisha.cpk1s - Thanks for letting us know and sorry you’re having trouble with this. I’ll have someone look into this for you and follow up via email as soon as possible.
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 1:33pm UTC](https://community.thunkable.com/t/unable-to-upgrade-my-account-due-to-payment-is-not-processing/2428185/4 "2024-11-08T13:33:51Z")