# Unable to receive apk file
**URL:** https://community.thunkable.com/t/unable-to-receive-apk-file/1475452
**Category:** Questions about Thunkable X
**Created:** [August 29, 2021, 12:40pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452 "2021-08-29T12:40:41Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@19manharan1fbs7](https://community.thunkable.com/u/19manharan1fbs7)
#### Post date: [August 29, 2021, 12:40pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/1 "2021-08-29T12:40:41Z")
Hi
First thank you for all the assistance that I get through this community. It is extremely helpful and I am grateful to it.
Secondly I am trying to download apk file for andriod user and getting the following email:-
What does this mean and what should I do to rectify it?
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### Author:  [@martint](https://community.thunkable.com/u/martint)
#### Post date: [August 29, 2021, 12:47pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/2 "2021-08-29T12:47:10Z")
sounds like the same issue
> [@Failed to read key AndroidKey from store](https://community.thunkable.com/t/failed-to-read-key-androidkey-from-store/1465500):
>
> Friends, I need your help. I am trying to download the generated application as a .apk file to my computer and I get the following error: Error: Command failed: cd /thunkable/androidBuildServer/…/thunkableCompanion/android/; ./gradlew AssembleRelease FAILURE: Build failed with an exception. \* What went wrong: Execution failed for task ‘:app:packageRelease’. \> A failure occurred while executing com.android.build.gradle.internal.tasks.Workers$ActionFacade \> com.android.ide.common.signing.Keytoo…
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [August 29, 2021, 12:52pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/3 "2021-08-29T12:52:34Z")
What menu option have you used?
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### Author:  [@19manharan1fbs7](https://community.thunkable.com/u/19manharan1fbs7)
#### Post date: [August 29, 2021, 1:07pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/4 "2021-08-29T13:07:29Z")
Download —\> Download Andriod -----\> email address (where I wanted to receive the .apk file).
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [August 29, 2021, 1:19pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/5 "2021-08-29T13:19:22Z")
If you have generated the APK previously then check:
- The version number is higher than the last one.
- The version name exists.
- The Bundle ID has not changed.
- The Bundle ID does not contain illegal characters.
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### Author:  [@19manharan1fbs7](https://community.thunkable.com/u/19manharan1fbs7)
#### Post date: [August 29, 2021, 1:21pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/6 "2021-08-29T13:21:32Z")
How will I check this? I have not checked that ever before.
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [August 30, 2021, 6:03am UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/7 "2021-08-30T06:03:12Z")
You will find all in the app setting page.
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### Author:  [@dimaurosalvo19717s1y](https://community.thunkable.com/u/dimaurosalvo19717s1y)
#### Post date: [September 26, 2021, 2:38pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/8 "2021-09-26T14:38:20Z")
I have the same problem
[[](https://imgbb.com/)]
can it be solved?
I verified what was asked by muneer
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [September 26, 2021, 6:03pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/9 "2021-09-26T18:03:06Z")
Hello
Mine is working fine
See even the tine is 11:27 ist
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 1:17pm UTC](https://community.thunkable.com/t/unable-to-receive-apk-file/1475452/10 "2024-11-08T13:17:02Z")