# Unable to open the app from Thunkable mobile app
**URL:** https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054
**Category:** Questions about Thunkable X
**Created:** [August 20, 2021, 10:51am UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054 "2021-08-20T10:51:54Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)
#### Post date: [August 20, 2021, 10:51am UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/1 "2021-08-20T10:51:54Z")
Hi there, since the first moment i couldnt get access to my app through Thunkable app.
It says to contact support, but when i click the button, nothing happens.
Someone else experienced the same problem?
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### Author:  [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)
#### Post date: [August 21, 2021, 7:54am UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/2 "2021-08-21T07:54:09Z")
Hi there, anyone can help?
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### Author:  [@abhiram10](https://community.thunkable.com/u/abhiram10)
#### Post date: [August 23, 2021, 1:15pm UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/3 "2021-08-23T13:15:03Z")
Bruh nobody is responding to you lol
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [August 23, 2021, 1:19pm UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/4 "2021-08-23T13:19:49Z")
There is very little information for any one to suggest anything.
Is your app working for your computer using Test/Preview button?
Are you connected to the internet without interruptions?
Is it only for one app?
Does it work on other computers/devices?
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### Author:  [@tatiang](https://community.thunkable.com/u/tatiang)
#### Post date: [August 23, 2021, 3:59pm UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/5 "2021-08-23T15:59:35Z")
> [@abhiram10](#):
>
> Bruh nobody is responding to you lol
These kinds of comments are really not helpful on the forums.
@maurizio.polverini89 Often, when there are no responses it means that you need to provide more information about the problem.
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### Author:  [@vishruth-ram](https://community.thunkable.com/u/vishruth-ram)
#### Post date: [August 24, 2021, 5:36am UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/6 "2021-08-24T05:36:38Z")
software `windows` does not support `.apk` or`.abb`
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### Author:  [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)
#### Post date: [September 5, 2021, 3:06pm UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/7 "2021-09-05T15:06:35Z")
Hi everyone, i contacted the support.
The issue was that i was using an outdated version of my mobile app Thunkable.
Thank you very much for your replies!
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### Author:  [@tatiang](https://community.thunkable.com/u/tatiang)
#### Post date: [September 5, 2021, 3:16pm UTC](https://community.thunkable.com/t/unable-to-open-the-app-from-thunkable-mobile-app/1460054/9 "2021-09-05T15:16:42Z")