# Thunkable team live chat hours **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [February 4, 2019, 6:07pm UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560 "2019-02-04T18:07:02Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![guyman20](https://avatars.discourse-cdn.com/v4/letter/g/c2a13f/32.png) [@guyman20](https://community.thunkable.com/u/guyman20)\ **Post date:** [February 4, 2019, 6:07pm UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560/1 "2019-02-04T18:07:02Z")
I hope it’s the right place to ask - does anybody know the hours the chat is supposed to be active? Thank you ---
**Author:** ![fredmann](https://avatars.discourse-cdn.com/v4/letter/f/71e660/32.png) [@fredmann](https://community.thunkable.com/u/fredmann)\ **Post date:** [April 4, 2019, 8:42pm UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560/2 "2019-04-04T20:42:14Z")
no response? Charging $200/year to go pro and yet no answers to simple questions? ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [April 5, 2019, 11:11am UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560/3 "2019-04-05T11:11:12Z")
Hi @guyman20 We have a small but dedicated Creator Success team spread out between Taipei, Dublin and San Francisco. We aim to answer most questions within 6 hours or so (some questions, by their nature, will require a little longer and we do, on occasion, sleep) but your experience my vary slightly depending on where abouts in the world you are. I see from our logs that your first question took a day to respond to (apologies for this, this is because I was flying from SFO to DUB on that date) but that your following 8 questions were answered in 3 - 4 hours. We know we’re not perfect, but we’re constantly trying to improve too. Just two weeks after your post we launched Thunkabot to handle the most frequently answered questions, and a little over 12% of new users can now get answers to their questions in under a minute. ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [April 5, 2019, 11:24am UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560/4 "2019-04-05T11:24:11Z")
@fredmann, PRO subscribers receive prompt support via both email and chat. The community, however, is a a free space for Thunkable users to help one another out. It is somewhere to learn about how the platform works and to get a sense of the types of apps that other creators are coming up with. PRO subscriptions (which start form $20) grant users access to additional components and to private projects. Thanks for understanding. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 12:15pm UTC](https://community.thunkable.com/t/thunkable-team-live-chat-hours/67560/5 "2024-11-08T12:15:25Z")