# Thunkable login issues/ app changes not saved **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [April 22, 2023, 4:26pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842 "2023-04-22T16:26:19Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 22, 2023, 4:26pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/1 "2023-04-22T16:26:19Z")
Hi, My student is facing login in Thunkable problem since past few weeks , tried everything like Ctl F5 hard refresh, cache clear, etc. It could finally be opened in Incognito mode but now Thunkable is not saving the changes in the app. PLEASE HELP What information should I share for the problem to get solved, pls let me know. TIA ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [April 22, 2023, 4:50pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/2 "2023-04-22T16:50:05Z")
Just to chime in… I’m getting logged out of the forums and Thunkable Live frequently (multiple times in 24 hours). And my projects are getting “stuck” where if I close the tab, it warns me that I will lose my progress. At that point, creating a version history save appears to work but doesn’t actually save the lost progress. ---
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 23, 2023, 6:01am UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/3 "2023-04-23T06:01:38Z")
Thanks for reflecting in @tatiang How can this be solved, as this is not the only student who is facing issues with Thunkable login but few others too face it on and off. It becomes a bit demotivating for them as they cannot understand why this is happening. I went through the documentation also given for Thunkable login troubleshooting but it didn’t help much as we are already following the guidelines given there. Thunkable , Please help. ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [April 23, 2023, 6:21am UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/4 "2023-04-23T06:21:21Z")
I’m not sure. When it logs me out, I’m able to log right back in without a problem. ---
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 23, 2023, 2:53pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/5 "2023-04-23T14:53:39Z")
Could you please tell me an email id/support where I can raise this ? TIA ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [April 23, 2023, 4:49pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/6 "2023-04-23T16:49:52Z")
I don’t work for Thunkable but I use the chat icon inside a project to reach support staff. ---
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 24, 2023, 5:59am UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/7 "2023-04-24T05:59:43Z")
Can you please help me @tatiang where is the chat option? I do not have a PRO account. TIA ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/f/4f19a1741b5fdf9c2c94f7e665bf2445dd94ac80.png) ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [April 24, 2023, 8:29am UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/8 "2023-04-24T08:29:20Z")
The `chat bubble` is a PRO feature and it is usually shown to new users for the first few days. ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/7/1/7136440f234a68e76c64c2a342a280bd90cbb0a9.png) - Chat support is available as a PRO feature ---
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 24, 2023, 3:18pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/9 "2023-04-24T15:18:58Z")
Then How do I address this for my students. please suggest. TIA ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [April 24, 2023, 5:35pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/10 "2023-04-24T17:35:38Z")
Hi there @cseducator_mindchamp as others like @tatiang have pointed out, this is not part of any widespread issue with Thunkable. However, if you want to send me a message with the email addresses and device information of the user(s) who are seeing this issue, I can try and take a look at what might be happening. Thanks so much! ---
**Author:** ![cseducator\_mindchamp](https://avatars.discourse-cdn.com/v4/letter/c/ee59a6/32.png) [@cseducator\_mindchamp](https://community.thunkable.com/u/cseducator_mindchamp)\ **Post date:** [April 25, 2023, 8:00am UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/11 "2023-04-25T08:00:24Z")
That would be a great help @matt_conroy . Can you please share your email id? TIA ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [April 25, 2023, 1:34pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/12 "2023-04-25T13:34:00Z")
@cseducator_mindchamp Please send them through a private message on this site. Just click on my user name in this message and then the blue message icon just to the right. Thanks! ![Screenshot 2023-04-25 at 9.33.37 AM](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/f/5f71f675e3dd61025365ab2340680e7e6e9cd738.png) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [July 24, 2023, 1:34pm UTC](https://community.thunkable.com/t/thunkable-login-issues-app-changes-not-saved/2385842/13 "2023-07-24T13:34:39Z")
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