# Thunkable app not working on Google Play
**URL:** https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527
**Category:** Questions about Thunkable X
**Created:** [August 22, 2021, 1:09am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527 "2021-08-22T01:09:10Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 1:09am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/1 "2021-08-22T01:09:10Z")
I am very upset now because my app that I created does not work properly on Google Play but now that I cancelled the subscription the ads won’t show on live test anymore and my subscription is still good untill September. What is going on and why don’t I get any support from no one??
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### Author:  [@muneer](https://community.thunkable.com/u/muneer)
#### Post date: [August 22, 2021, 7:49am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/3 "2021-08-22T07:49:43Z")
Do you understand that this is a community forum?
This means that you are posting to users of the platform.
If you are a PRO then use the chat bubble or send email to Thunkable directly.
Even if you do this you should not expect an answer in the weekend and if you ever get an answer be thankful that someone took the effort to answer you in a weekend.
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### Author:  [@mimostel](https://community.thunkable.com/u/mimostel)
#### Post date: [August 22, 2021, 8:40am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/4 "2021-08-22T08:40:51Z")
> [@devthomas](#):
>
> Google Play Support is telling me that all of the errors with the app come from the platform that I am using, that means that Thunkable is the one they are blaming.
This is so wrong. How can you blame a software without even tell what is wrong ? As a computer, a software is not a living creature, to do what it wants. It gives you the good/bad results according to what youve told to do. If you do “told” it to make something, even wrong, it does.
As @muneer told you, this is a user`s forum. Dont expect that the world will spin around any user, including you. Be polite and stand an issue, and i assure you that theres plenty that come with some solution. I always got advices, as alot of members here. Im sorry about beeing so direct, but beeing distructive, and not constructive, is not the solution. P.S. After publishing an app on GooglePlayStore, Thunkable has nothing to do with it anylonger. Even if you choose not to be a pro member anymore. Your app will stand there exactly in the way it was published. So your issues cant be Thunkable`s side.
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:03am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/5 "2021-08-22T09:03:56Z")
Muneer that is what I have been trying to get: some help from the support experts or as you call it “chat bubble” 2 weeks now. how many more days am I supposed to wait to let others now how I am being treated here??
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:06am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/6 "2021-08-22T09:06:02Z")
MIMOSTEL Seriously?? how do you want or expect me to be polite when I am being treated like trash??? I have been trying to get some help for 2 weeks now with this app to get it up and running as it is on the live test and no support expert has even tried to take 3 minutes to make a test with my app.
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### Author:  [@mimostel](https://community.thunkable.com/u/mimostel)
#### Post date: [August 22, 2021, 9:13am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/7 "2021-08-22T09:13:24Z")
You still miss the point here, srry to tell you that.
You come here, on **users forum** to point on some issue and ask for advice how to solve that particular issue. General things, like my “my app doesnt work anymore” cant get any help here. Refunding or more seriouse things cant get any answers from other users.
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:23am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/8 "2021-08-22T09:23:12Z")
I just would like to know why the app is not working properly on Google Play and how I can fix the error I have with the app that is all! I don’t wan’t to argue with no one, just trying to find out how I can solve the bugs or errors the app has.
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### Author:  [@sketch](https://community.thunkable.com/u/sketch)
#### Post date: [August 22, 2021, 9:28am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/9 "2021-08-22T09:28:22Z")
Can you share the errors you get or whats wrong?
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:31am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/10 "2021-08-22T09:31:54Z")
Sure, I would like to share videos but I am not sure where or how I can upload them here. I have even generated a bug report of my phone but I am sure it is pointless since the app is not working on multiple devices.
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### Author:  [@sketch](https://community.thunkable.com/u/sketch)
#### Post date: [August 22, 2021, 9:33am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/11 "2021-08-22T09:33:13Z")
Use YouTube or Any other streaming service
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:33am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/12 "2021-08-22T09:33:38Z")
Ok I will try that.
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:37am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/13 "2021-08-22T09:37:49Z")
Uploading the video right now, I will pass the link once it is done.
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:42am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/14 "2021-08-22T09:42:58Z")
[![]( " - YouTube") ](https://www.youtube.com/watch?v=rypynffXjPM)
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:44am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/15 "2021-08-22T09:44:04Z")
both of the apps that I created on Thunkable are not working : Pocket List and Safe List
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### Author:  [@sketch](https://community.thunkable.com/u/sketch)
#### Post date: [August 22, 2021, 9:44am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/16 "2021-08-22T09:44:34Z")
Can you share the blocks?
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:48am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/17 "2021-08-22T09:48:14Z")
Sure what do I need to do?
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### Author:  [@mimostel](https://community.thunkable.com/u/mimostel)
#### Post date: [August 22, 2021, 9:50am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/18 "2021-08-22T09:50:54Z")
Lets try a different approach too… provide us link to GooglePlayStore… ill try to install and run on my phone too… 😉
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:52am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/19 "2021-08-22T09:52:56Z")
Good idea, here is the link: [https://play.google.com/store/apps/details?id=com.gmail.devthomashoffmann.serviciosdeciudadjurez](https://play.google.com/store/apps/details?id=com.gmail.devthomashoffmann.serviciosdeciudadjurez)
>
>
> Application designed so that girls and boys can ask for help...
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### Author:  [@mimostel](https://community.thunkable.com/u/mimostel)
#### Post date: [August 22, 2021, 9:55am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/20 "2021-08-22T09:55:23Z")
Srry, cant install, is not available in my country, that is Romania 🙄. maybe someone else would try.
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### Author:  [@devthomas](https://community.thunkable.com/u/devthomas)
#### Post date: [August 22, 2021, 9:58am UTC](https://community.thunkable.com/t/thunkable-app-not-working-on-google-play/1462527/22 "2021-08-22T09:58:04Z")
I am going back to sleep now since it is 4 am over here, have a good one.
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