# The iOS download doesn't work (email is not received)
**URL:** https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971
**Category:** Questions about Thunkable X
**Tags:** beginner
**Created:** [June 26, 2020, 5:12pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971 "2020-06-26T17:12:53Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@ubaldo.chantaca6](https://community.thunkable.com/u/ubaldo.chantaca6)
#### Post date: [June 26, 2020, 5:12pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/1 "2020-06-26T17:12:54Z")
Dears,
When I try to share my APP, I downloaded the android the android APP without problem, but when I asked for IOS APP, the system ask me for a email but never received the email, I have been waiting for it about 20 hours,…
And additional question, How could I have support from Thunkable team?.
Regards.
---
### Author:  [@ubaldo.chantaca6](https://community.thunkable.com/u/ubaldo.chantaca6)
#### Post date: [June 29, 2020, 4:34pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/2 "2020-06-29T16:34:39Z")
Hi,
I do not recibe the email, I do not know what is grong, te system tells me tha in short time I will recibe an email, but I do not recive anything.
I apreciate your help.
Regards
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [June 29, 2020, 4:47pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/3 "2020-06-29T16:47:36Z")
Hi @ubaldo.chantaca6
I’ve moved this to a new topic for you, since it wasn’t related to the previous posts.
What time did you submit your build request? (Actually, how long have you been waiting?)
Can you search your email for messages from @thunkable.com to make sure that this hasn’t skipped your inbox?
Thanks
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### Author:  [@ubaldo.chantaca6](https://community.thunkable.com/u/ubaldo.chantaca6)
#### Post date: [June 29, 2020, 5:36pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/4 "2020-06-29T17:36:21Z")
More tha 4 days,… in all my APP’s
I have been made several attempts with different APP (complex APP’s and easy APP’s) a couple of different email addresses,… and its is the same result, without response.
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [June 29, 2020, 7:09pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/5 "2020-06-29T19:09:03Z")
> [@ubaldo.chantaca6](#):
>
> a couple of different email addresses
I’ve had a look on our system for build logs with your community email address.
Can you PM me some of the other addresses you’ve used so I can check those for you too?
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### Author:  [@ubaldo.chantaca6](https://community.thunkable.com/u/ubaldo.chantaca6)
#### Post date: [June 30, 2020, 2:26am UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/6 "2020-06-30T02:26:09Z")
Sure, really fix this issue has a hight priority to my, the email that I’m sure are [removed by admin]
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [June 30, 2020, 7:41am UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/7 "2020-06-30T07:41:38Z")
@ubaldo.chantaca6 it’s really not a good idea to post your emails publicly like this.
As a courtesy, I have redacted them for your own privacy and security.
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [June 30, 2020, 7:44am UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/8 "2020-06-30T07:44:16Z")
ok so:
[pr.....as@gmail.com](mailto:pr.....as@gmail.com) received an email from hello(at]thunkable[dot)com 14 hours ago with your built project.
additionally, [ub...........ca@gmail.com](mailto:ub...........ca@gmail.com) also received a link 5 hours ago for an app called e-POD
Please search your inbox for your download links.
Thanks.
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### Author:  [@ubaldo.chantaca6](https://community.thunkable.com/u/ubaldo.chantaca6)
#### Post date: [June 30, 2020, 7:54pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/10 "2020-06-30T19:54:10Z")
I revived the email yesterday in the email address [ub…ca@gmail.com](mailto:ub...........ca@gmail.com).
Thankyou.
But, What was the problem,… in order to know the procedure?.
thank you
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [June 30, 2020, 9:16pm UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/11 "2020-06-30T21:16:46Z")
@ubaldo.chantaca6 no problem at all.
I have a more detailed explanation here:
> [@"Hard-working iOS app building beaver" gone on furlough?](http://community.thunkable.com/t/hard-working-ios-app-building-beaver-gone-on-furlough/639229):
>
> Hi guys, I’ve been waiting for about 24 hours for an app to build. Tried starting over but got the message that I can only build one app at a time. Is the beaver okay?
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 11:25am UTC](https://community.thunkable.com/t/the-ios-download-doesnt-work-email-is-not-received/638971/12 "2024-11-08T11:25:13Z")