# The download button doesn't work

**URL:** <https://community.thunkable.com/t/the-download-button-doesnt-work/1073445>\
**Category:** Questions about Thunkable X\
**Created:** [January 28, 2021, 6:53pm UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445 "2021-01-28T18:53:18Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![bastien.fournerono3q](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@bastien.fournerono3q](https://community.thunkable.com/u/bastien.fournerono3q)\
**Post date:** [January 28, 2021, 6:53pm UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/1 "2021-01-28T18:53:18Z")

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Hello, the button to download the iOS application that I receive on my email address does not work. The internet page does not open (and therefore does not download) if I am on my windows computer and the same if I am on the iPad … I do not understand at all if you can explain it to me.  
Thank you

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**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\
**Post date:** [January 28, 2021, 8:40pm UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/2 "2021-01-28T20:40:44Z")

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When you click the link from your email, does it take you to a web page? Does that web page display? Are you able to tap the button on that page? If so, is that when nothing happens?

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**Author:** ![bastien.fournerono3q](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@bastien.fournerono3q](https://community.thunkable.com/u/bastien.fournerono3q)\
**Post date:** [January 29, 2021, 10:26am UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/3 "2021-01-29T10:26:59Z")

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The web page opens but when I then click on the button, nothing happens

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**Author:** ![bastien.fournerono3q](https://avatars.discourse-cdn.com/v4/letter/b/f19dbf/32.png) [@bastien.fournerono3q](https://community.thunkable.com/u/bastien.fournerono3q)\
**Post date:** [January 29, 2021, 11:01am UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/4 "2021-01-29T11:01:14Z")

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@tatiang  
The web page opens but when I then click on the button nothing happens

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**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\
**Post date:** [January 29, 2021, 5:15pm UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/5 "2021-01-29T17:15:23Z")

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Yes, that’s the exact problem I’ve had. I usually have to re-download the project for it to work. Sometimes, tapping and holding and then tapping Open Link in New Window works for me. Sometimes, it doesn’t.

If it continues to be a problem, contact Support by clicking on the blue chat icon at the bottom-right of the Thunkable projects page.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:30pm UTC](https://community.thunkable.com/t/the-download-button-doesnt-work/1073445/6 "2024-11-08T13:30:30Z")

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