# Subscription management on Thunkable side **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** help\ **Created:** [January 31, 2025, 10:12am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369 "2025-01-31T10:12:47Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [January 31, 2025, 10:12am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/1 "2025-01-31T10:12:47Z")
Hello, we have published two App, during the development we have been on plan Pro that allows publishing of two Apps. Since the Apps are functioning as we require we have downgraded the subscription to free until we might in future again need to modify or add features and re-publish. We get the “App Unavailable” message. Is it so that we shall pay Pro subscription for ever for the published Apps even if we have no need for further development or modification? Please note that the published Apps is free (no costs), we do not know today if in the future they might be developed into commercial Apps. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [January 31, 2025, 11:33am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/2 "2025-01-31T11:33:28Z")
Hi @pmginvestda6z If you downgrade to our Free plan, any of your published apps will no longer be accessible, even if they are already published to the Google Play or Apple App Store. ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [January 31, 2025, 1:00pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/3 "2025-01-31T13:00:28Z")
Hi Joannis, we have decided to operate only with 1 app using builder subscription. When removing the other app from the stores how will thunkable kvow ? ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [January 31, 2025, 1:13pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/4 "2025-01-31T13:13:24Z")
Hi @pmginvestda6z To set your current active published apps: 1. Click your **account avatar** in the upper right. 2. Select **Published Apps**. ![](https://docs.thunkable.com/~gitbook/image?url=https%3A%2F%2F1223006790-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-LAn5scXl2uqUJUOqkJo-84897653%252Fuploads%252FJs5dmnzRLqwJmGyYndFq%252Faccount_settings.png%3Falt%3Dmedia%26token%3Dec9a1843-8c98-4c17-8f99-75058fde7835&width=768&dpr=4&quality=100&sign=236eadda&sv=2) From here, you will see how many published apps you have available and be able to select which published app you wish to keep active. ![](https://docs.thunkable.com/~gitbook/image?url=https%3A%2F%2F1223006790-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-LAn5scXl2uqUJUOqkJo-84897653%252Fuploads%252FttkLE9riL80ri4EgIWmZ%252Fpublished_apps_start.png%3Falt%3Dmedia%26token%3D7c839145-7973-48a4-8fd0-dda686699737&width=768&dpr=4&quality=100&sign=412e4de4&sv=2) The published Apps page is only available to paid plans (builder and advanced). You can find more information in our docs: [Overview | Thunkable Docs](https://docs.thunkable.com/publishing/publish) ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 3, 2025, 7:55am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/5 "2025-02-03T07:55:08Z")
Hello Ioannis, thank you for your kind support. We are now trying to upgrade our subscription from free to Builder and as mentioned above we shall only have one App published. When trying to upgrade for 1 year the upgrade button is grayed and there is a warning saying that we need to have 10 or fewer private projects in order to upgrade to builder. To my knowledge we only have 2 private projects. When trying to see the status of the projects they are read-only. Can you please help us out so we can upgrade and proceed with our project? Best regard Vittorio Pinelli ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 3, 2025, 7:17pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/6 "2025-02-03T19:17:43Z")
Hello @pmginvestda6z Thank you for sharing more information. Yes, you only have two private projects. All the private projects have this icon: ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/b/c/bc8706176249d7d090ee8367329374100b4ee5a1.png) ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 3, 2025, 8:06pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/7 "2025-02-03T20:06:51Z")
Thank you, but what are we supposed to do to be able to upgrade to Builder? Thanks Vittorio man. 3. feb. 2025 kl. 20:27 skrev Ioannis Roungeris via Community \<[notifications@thunkable.discoursemail.com](mailto:notifications@thunkable.discoursemail.com)\>: ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 3, 2025, 8:19pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/8 "2025-02-03T20:19:31Z")
Hi @pmginvestda6z Could you please go throght the process you went through previously and share a screenshot? ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 3, 2025, 9:14pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/9 "2025-02-03T21:14:04Z")
Sure, I will do so later today, I am out of office now. Thank you man. 3. feb. 2025 kl. 21:29 skrev Ioannis Roungeris via Community \<[notifications@thunkable.discoursemail.com](mailto:notifications@thunkable.discoursemail.com)\>: ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 3, 2025, 11:28pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/10 "2025-02-03T23:28:26Z")
Hi Ioannis, here you see the printscreen. Please note the warning in the lower left corner. Even after filling out all the fields it prevents me from upgrading and I don’t know how to solve this. Regards Vittorio ![image.png](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/b/f/bfe4a879711f20973a63d2b7ee9a03f11062f0a3.png) ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 4, 2025, 10:44am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/11 "2025-02-04T10:44:36Z")
Hi @pmginvestda6z Thank you for sharing the screenshot. Could you please check the box that you agree with Thunkable’s Terms of Service and Privacy Policy? This way we will see if the button “Get annual builder” will be activated. ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/1/e/1ee3989b8664a64f77a3b4705064763b35a9203d.png) ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 4, 2025, 9:06am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/12 "2025-02-04T09:06:18Z")
Of course I did so. It does not help… ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 4, 2025, 1:14pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/13 "2025-02-04T13:14:14Z")
I am sorry Ioannis, it just does not work! I double checked everything, Card number is correct and accepted, expiration month/year is correct, the cvc code is correct, the Thunkable Terms are accepted, but the warning stays and it is not possible to process payment. It might help you to know that if I choose Advanced Subscription the warning disappears. BUT it cannot be so that I need to subscribe to Advanced just to select that only one App that shall be published, when I only need Builder! Something is very wrong here… Regards Vittorio ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 4, 2025, 1:54pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/14 "2025-02-04T13:54:29Z")
Hi @pmginvestda6z We can understand that it is frustrating and appreciate you taking the time to investigate and provide more information. We have flagged it to our engineering team and will provide an update as soon as possible. ​Thank you again for alerting us to this issue and for your time and patience while we work to resolve it. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 4, 2025, 6:05pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/15 "2025-02-04T18:05:24Z")
Hi @pmginvestda6z Thank you again for your patience. I would like to let you know that we have now officially released a fix for this bug. Please keep in mind that you may need to do a [hard refresh](https://docs.thunkable.com/getting-started/data-sources/data-sources#hard-refresh-your-browser) of your browser for the changes to take effect. ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 6, 2025, 8:30am UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/16 "2025-02-06T08:30:46Z")
Thank you Ioannis, We have subscribed now and everything looks fine! Br Vittorio ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 16, 2025, 4:58pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/17 "2025-02-16T16:58:03Z")
Hello Ioannis, totally another issue, that we also have inserted as a topic in the community forum. We have a Layout in our app, in which we have couple of containers with content. The Layout is scrollable and this works perfectly in iPhone but not at all in Android, that is it does not scroll in Android. Can you help? We would really appreciate. Regards Vittorio ---
**Author:** ![pmginvestda6z](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@pmginvestda6z](https://community.thunkable.com/u/pmginvestda6z)\ **Post date:** [February 16, 2025, 5:13pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/18 "2025-02-16T17:13:37Z")
Hello Ioannis, totally another issue, that we also have inserted as a topic in the community forum. We have a Layout in our app, in which we have couple of containers with content. The Layout is scrollable and this works perfectly in iPhone but not at all in Android, that is it does not scroll in Android. Can you help? We would really appreciate. Regards Vittorio ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [February 17, 2025, 2:06pm UTC](https://community.thunkable.com/t/subscription-management-on-thunkable-side/3526369/19 "2025-02-17T14:06:28Z")