We released our first Thunkable Classic app to the Google Play store a few weeks ago. First tests showed promising and the app appeared to work pretty good.
But yesterday, we got some notifications from users, that after installing the app via Google Play, a button is being displayed to ‘enable’ / ‘activate’ (button is in dutch and says ‘inschakelen’, which can mean activate or enable). Pushing the green button ‘inschakelen’ appears to do nothing. Was reported by 2 users so far.
Tried searching both in the Thunkable documentation, the forums here and via google. But I can’t find anything. Who knows what can be causing this? Which other info should I request to speed up the troubleshooting, besides android version, phone brand/model, etc?
Added the screenshot of what the end-user sees: