# \[Solved\] iOS 13 Golden Master CRASH **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** solved\ **Created:** [September 18, 2019, 6:02pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151 "2019-09-18T18:02:08Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![doctorsof](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/doctorsof/32/30099_2.png) [@doctorsof](https://community.thunkable.com/u/doctorsof)\ **Post date:** [October 3, 2019, 8:40pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/41 "2019-10-03T20:40:25Z")
Iphone XS , IOS 13.1.2 Thunkable Live is not working/not opening/crashing. Is it any solution? Thanks ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [October 4, 2019, 2:12am UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/42 "2019-10-04T02:12:41Z")
Hey @doctorsof 👋 Many users have reported this crash on iOS 13’s version. 😕 @Mark can update you on this regard. Thanks! 😊 ---
**Author:** ![Mark](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/mark/32/18133_2.png) [@Mark](https://community.thunkable.com/u/Mark)\ **Post date:** [October 4, 2019, 4:59pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/43 "2019-10-04T16:59:09Z")
For issues with iOS crashes in the Live companion app immediately upon starting the app, please see this topic for updates: [iOS 13 Golden Master CRASH](http://community.thunkable.com/t/ios-13-golden-master-crash/233151/) -Mark ---
**Author:** ![swellbengb1i46](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/swellbengb1i46/32/43214_2.png) [@swellbengb1i46](https://community.thunkable.com/u/swellbengb1i46)\ **Post date:** [October 9, 2019, 10:08pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/44 "2019-10-09T22:08:28Z")
This is crazy. I can’t believe that it’s still an issue. Development has effectively stopped on my app. I was considering buying a subscription but if the lack of support is this bad I don’t imagine I’ll be moving forward. I understand that I can install the app and do it that way but that’s not efficient at all when you want to check it every change. Is it not a huge issue for everyone else? Or am I one of the very few using iOS 13. I’m confused ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 9, 2019, 11:07pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/45 "2019-10-09T23:07:16Z")
Hi @swellbengb1i46, sorry to hear you are experiencing a slow-down in development velocity and in your overall time-to-publish. On the one hand it’s nice to know that you enjoy using Thunkable Live but… > [@swellbengb1i46](#): > > when you want to check it every change. …on the other hand, without knowing more about your app it’s hard to recommend an alternative, however temporary. The good news is that we’ve just shipped a workaround for this and I will contact you in the morning with a further update when it goes live for the public. Apologies again for the inconvenience, Thanks, Domhnall ---
**Author:** ![swellbengb1i46](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/swellbengb1i46/32/43214_2.png) [@swellbengb1i46](https://community.thunkable.com/u/swellbengb1i46)\ **Post date:** [October 10, 2019, 2:33pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/46 "2019-10-10T14:33:34Z")
@domhnallohanlon Thank you so much for the reply. We’ll watch for it today. Have a great day! Ben ---
**Author:** ![Chris](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/chris/32/78883_2.png) [@Chris](https://community.thunkable.com/u/Chris)\ **Post date:** [October 13, 2019, 6:31pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/47 "2019-10-13T18:31:52Z")
> [@domhnallohanlon](#): > > The good news is that we’ve just shipped a workaround for this and I will contact you in the morning with a further update when it goes live for the public. today there is still no fix on the crash on startup ☹ iOS 13.1.2 iPhone 11 Pro ---
**Author:** ![STX-121](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/stx-121/32/11466_2.png) [@STX-121](https://community.thunkable.com/u/STX-121)\ **Post date:** [October 14, 2019, 8:01am UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/48 "2019-10-14T08:01:18Z")
I confirm that today this is a very acute problem. Users IOS13 report the completion of the application immediately after launch ---
**Author:** ![jane](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jane/32/27575_2.png) [@jane](https://community.thunkable.com/u/jane)\ **Post date:** [October 14, 2019, 12:32pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/49 "2019-10-14T12:32:28Z")
@STX-121 Have you followed this advice? > [@mike](#): > > If you have any published apps please publish an update to fix this issue for your users. ---
**Author:** ![STX-121](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/stx-121/32/11466_2.png) [@STX-121](https://community.thunkable.com/u/STX-121)\ **Post date:** [October 14, 2019, 12:53pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/50 "2019-10-14T12:53:51Z")
Hi, Jane Yes, I posted an update 2 days ago ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 14, 2019, 1:00pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/51 "2019-10-14T13:00:51Z")
That is incorrect Chris, we reached out via PM to affected users last Friday with an update. Once we have feedback from this test group we will be either making further updates or publishing the update for all users. Can I infer from your message that you are affected by this issue too?? ---
**Author:** ![Chris](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/chris/32/78883_2.png) [@Chris](https://community.thunkable.com/u/Chris)\ **Post date:** [October 14, 2019, 8:58pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/52 "2019-10-14T20:58:48Z")
My post refered to the Thunkable Companion App that is unfortunately still crashing and not working at all after iOS 13.X Updates :confuses: ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 14, 2019, 10:20pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/53 "2019-10-14T22:20:13Z")
That’s what I was talking about too. As I mentioned, we are privately testing an update with users who have indicated to us that their companion app was crashing. So far, initial reports are showing that the update seems to have fixed the crash. Once testing is completed we will be updating the Thunkable Live in the App Store. ---
**Author:** ![Chris](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/chris/32/78883_2.png) [@Chris](https://community.thunkable.com/u/Chris)\ **Post date:** [October 14, 2019, 10:48pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/54 "2019-10-14T22:48:25Z")
obviously everybody with a newer iPhone Model like the 11 Pro is affected 🤔 however to get back to your question - yes I also have the problem that the companion just crashes on iPhone 11 Pro and iOS 13.1.2 ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 14, 2019, 11:05pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/55 "2019-10-14T23:05:59Z")
Thanks for letting us know. ---
**Author:** ![8f6b0a1a58f04a](https://avatars.discourse-cdn.com/v4/letter/8/bbe5ce/32.png) [@8f6b0a1a58f04a](https://community.thunkable.com/u/8f6b0a1a58f04a)\ **Post date:** [October 15, 2019, 12:46am UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/56 "2019-10-15T00:46:46Z")
In my classroom I have 3 students with iPhones all running the latest iOS. The student with an iPhone 5SE can live test. The student with the iPhone XS Max and iPhone 7S Plus are experiencing the issues mentioned above. ---
**Author:** ![nobelp1npk](https://avatars.discourse-cdn.com/v4/letter/n/f19dbf/32.png) [@nobelp1npk](https://community.thunkable.com/u/nobelp1npk)\ **Post date:** [October 16, 2019, 10:29am UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/57 "2019-10-16T10:29:47Z")
Hi there. I’m new around here. Recently, whenever I try to open the Thunkable Live app, the screen would black out and afterwards, it would close the app. The only component I am using is a web viewer connected to a link for a website which I am still currently editing although it has been published. I have attempted to delete and reinstall the app multiple times, but it has never worked. I tried to remove the back up for the Thunkable Live app but it still doesn’t work. I hope I can receive a solution to this issue soon. Thanks Nobel ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 16, 2019, 10:38am UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/58 "2019-10-16T10:38:06Z")
Hi @nobelp1npk - welcome to the community! I’ve moved your post here as this question has been asked already. Please check your PMs for a more detailed follow up. Thanks. ---
**Author:** ![prodip23](https://avatars.discourse-cdn.com/v4/letter/p/96bed5/32.png) [@prodip23](https://community.thunkable.com/u/prodip23)\ **Post date:** [October 17, 2019, 12:00pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/59 "2019-10-17T12:00:56Z")
I am new user.I have write something in screen1 but when its appear on iphone screen by live thunkable app.Its shown white screen.why? ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [October 17, 2019, 2:07pm UTC](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151/60 "2019-10-17T14:07:04Z")
Hi @prodip23 👋 Are you using iOS 13 by any chance? [Previous page](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151.md?page=2) [Next page](https://community.thunkable.com/t/solved-ios-13-golden-master-crash/233151.md?page=4)