# \[Solved\] I want to cancel my subscription **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** solved\ **Created:** [February 12, 2021, 6:59pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412 "2021-02-12T18:59:25Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 6:59pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/1 "2021-02-12T18:59:25Z")
My son used my card and made a purchase on this site, I want to cancel the purchase / subscription. I want to cancel my subscription and get my money back. ---
**Author:** ![Dean\_Artis](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)\ **Post date:** [February 12, 2021, 7:11pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/2 "2021-02-12T19:11:43Z")
Do you use Thunkable yourself? If so you might want to keep it. Otherwise you will need to post your son’s user account name for Thunkable to know who to refund. ---
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 7:12pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/3 "2021-02-12T19:12:33Z")
Eu não uso o Thunkable. Please help me. My son made the purchase on this site to make applications, but he used my card, and I did not authorize it, I need you to cancel the purchase, please. ---
**Author:** ![Dean\_Artis](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)\ **Post date:** [February 12, 2021, 7:14pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/4 "2021-02-12T19:14:11Z")
When did he make the purchase and what was it for? ---
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 7:17pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/5 "2021-02-12T19:17:54Z")
The account that made the purchase was this one. Caio\_Carlos In the same one I’m using. ---
**Author:** ![Dean\_Artis](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)\ **Post date:** [February 12, 2021, 7:18pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/6 "2021-02-12T19:18:41Z")
What did he purchase and when? ---
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 7:20pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/7 "2021-02-12T19:20:11Z")
“Thunkable PRO monthly membership” he bought the PRO subscription, without my authorization. ---
**Author:** ![Dean\_Artis](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)\ **Post date:** [February 12, 2021, 7:20pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/8 "2021-02-12T19:20:43Z")
When did he make the purchase? ---
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 7:21pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/9 "2021-02-12T19:21:45Z")
He made the purchase a few minutes ago. ---
**Author:** ![Dean\_Artis](https://avatars.discourse-cdn.com/v4/letter/d/a8b319/32.png) [@Dean\_Artis](https://community.thunkable.com/u/Dean_Artis)\ **Post date:** [February 12, 2021, 7:23pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/10 "2021-02-12T19:23:46Z")
@domhnallohanlon can you please help? ---
**Author:** ![caio\_carlos](https://avatars.discourse-cdn.com/v4/letter/c/ecd19e/32.png) [@caio\_carlos](https://community.thunkable.com/u/caio_carlos)\ **Post date:** [February 12, 2021, 7:26pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/11 "2021-02-12T19:26:05Z")
![Receipt-2303-2674_page-0001](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/9/59d472c08978506b003bfd2dfa2612c5ed954d0c.jpeg) Here are the details of the purchase. ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [February 13, 2021, 7:32pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/12 "2021-02-13T19:32:13Z")
> [@Dean\_Artis](#): > > can you please help? Thanks @Dean_Artis * * * Hi @caio_carlos, Just closing the loop on this as I can see that Christina followed up with your email and processed your refund within about an hour of your post here yesterday. Just for anyone else reading this post in the future, the best thing to do for any membership related queries is to reach out directly to the billing team (the email is on the invoice you’ve attached) Thanks, Domhnall ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [February 13, 2021, 7:32pm UTC](https://community.thunkable.com/t/solved-i-want-to-cancel-my-subscription/1094412/13 "2021-02-13T19:32:18Z")