# \[SOLVED\] I did not receive the download email

**URL:** <https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616>\
**Category:** Questions about Thunkable X\
**Tags:** solved, help, download\
**Created:** [October 5, 2021, 3:54pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616 "2021-10-05T15:54:07Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![abbiewong10118](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@abbiewong10118](https://community.thunkable.com/u/abbiewong10118)\
**Post date:** [October 5, 2021, 3:54pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/1 "2021-10-05T15:54:07Z")

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So I made an app, downloaded it on both ios and android (I wanted to test both out and share with my friends), but didn’t receive the download link after few hours. The estimated time was 20 and 40 minutes.  
I just realized that I did not add an app name and icon, is that the reason? If so, how do I solve it? (I don’t have thunkable pro so 2 downloads are the limit) Or will I get the email soon? Thank you.

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**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\
**Post date:** [October 5, 2021, 3:57pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/2 "2021-10-05T15:57:42Z")

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First check your email **spam** or **junk** folder is it might have landed there.

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**Author:** ![abbiewong10118](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@abbiewong10118](https://community.thunkable.com/u/abbiewong10118)\
**Post date:** [October 5, 2021, 4:12pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/3 "2021-10-05T16:12:50Z")

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Nope, I’ve checked all of them but there’s nothing.

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**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\
**Post date:** [October 5, 2021, 5:09pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/4 "2021-10-05T17:09:21Z")

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Have you tried downloading the .apk again?

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**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\
**Post date:** [October 5, 2021, 5:16pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/5 "2021-10-05T17:16:47Z")

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I just tried a sample app and the email arrived but in **spam** folder although I flagged it as **not spam**.

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**Author:** ![abbiewong10118](https://avatars.discourse-cdn.com/v4/letter/a/8e7dd6/32.png) [@abbiewong10118](https://community.thunkable.com/u/abbiewong10118)\
**Post date:** [October 5, 2021, 5:30pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/6 "2021-10-05T17:30:12Z")

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Thank you everyone, I copied the thing to another browser and it worked.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:14pm UTC](https://community.thunkable.com/t/solved-i-did-not-receive-the-download-email/1545616/7 "2024-11-08T13:14:59Z")

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