# \[Solved\] How do I find out about the billing status of my account?

**URL:** <https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098>\
**Category:** Feedback\
**Created:** [March 31, 2022, 9:28am UTC](https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098 "2022-03-31T09:28:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kaan](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@kaan](https://community.thunkable.com/u/kaan)\
**Post date:** [March 31, 2022, 9:28am UTC](https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098/1 "2022-03-31T09:28:31Z")

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Hi there,

I’ve been a paid customer since January 2019. (not an active one 🙂 ) I had billing issues back 2021 where I made the payment using Paypal.  
I tried to login to my account since I have an idea to test but realised my account haven’t been renewed for 2022. I checked my emails and haven’t seen payment request emails from Thunkable. I believe this is related to that the last payment in 2021 had been done via Paypal.

Could someone please contact me so I can make the payment and hopefully not experience the same issue in the future so I get charged automatically every year.

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**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\
**Post date:** [March 31, 2022, 10:29am UTC](https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098/2 "2022-03-31T10:29:44Z")

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Hi @kaan 👋

Not sure why that’s happening. If you’re having billing issues, please email [billing@thunkable.com](mailto:billing@thunkable.com).

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**Author:** ![kaan](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@kaan](https://community.thunkable.com/u/kaan)\
**Post date:** [March 31, 2022, 11:04am UTC](https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098/3 "2022-03-31T11:04:26Z")

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Thank you Jared. I emailed the billing department.

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**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\
**Post date:** [November 8, 2024, 1:13pm UTC](https://community.thunkable.com/t/solved-how-do-i-find-out-about-the-billing-status-of-my-account/1811098/4 "2024-11-08T13:13:20Z")

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