# \[Solved\] Error while Shifting to PRO
**URL:** https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459
**Category:** Questions about Thunkable X
**Tags:** help
**Created:** [April 13, 2023, 10:07am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459 "2023-04-13T10:07:58Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [April 13, 2023, 10:07am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/1 "2023-04-13T10:07:58Z")
When I was trying to Get my PRO Membership…
Even after Submitting my Card Number, Date and CVC and other Details multiple times,
I am not able to Get my PRO membership as it shows "Something went wrong Please try Again.
Please help me.
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [April 13, 2023, 2:01pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/2 "2023-04-13T14:01:15Z")
Hello @pacecode, please reach out to [billing@thunkable.com](mailto:billing@thunkable.com) as they will be able to help you with the issue with your payment. Our general support team is unable to assist with billing and account questions.
Thanks so much!
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 12, 2023, 9:10am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/3 "2023-05-12T09:10:15Z")
I have got no reply for 1 Month… Please Help
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 12, 2023, 1:36pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/4 "2023-05-12T13:36:53Z")
@pacecode I apologize that you did not hear back after contacting the Billing team. I will personally reach out to them to check for your note and ask if they can respond.
Thank you for your patience.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 13, 2023, 5:32am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/5 "2023-05-13T05:32:11Z")
Please Help I need the PRO Urgently because I’m getting my Projects Pending due to this.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 14, 2023, 12:07am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/6 "2023-05-14T00:07:53Z")
Please Reply…
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [May 15, 2023, 1:30pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/7 "2023-05-15T13:30:25Z")
Hi @pacecode, I checked with the billing team and they have replied to you over email about the issue with your payment. Can you confirm you received their email? Again, we are not able to help with billing or payment issues here.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 22, 2023, 8:45am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/8 "2023-05-22T08:45:59Z")
Sorry for Late Reply, I got an email that contained an email confirmation of the Link, and after confirmation I retried to do Payment but still it was showing that there was an Error.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 22, 2023, 8:48am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/9 "2023-05-22T08:48:45Z")
I would say that there is no fault in my Credit card as I used it to do some International payment links like in Deep.AI and they were Successful.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [May 23, 2023, 11:31am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/10 "2023-05-23T11:31:58Z")
Please reply
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [June 6, 2023, 5:17pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/11 "2023-06-06T17:17:40Z")
@pacecode I have been out of the office for a while. You may also need to check with your financial institution if [billing@thunkable.com](mailto:billing@thunkable.com) has assisted you but the payments are not going through.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [June 6, 2023, 11:43pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/12 "2023-06-06T23:43:40Z")
The card processes payments in other websites like Deep.ai but not in Thunkable. I have also contacted with my bank and the staff concluded that there is no problem in the card.
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### Author:  [@andresfeliper94dmh](https://community.thunkable.com/u/andresfeliper94dmh)
#### Post date: [June 8, 2023, 11:44pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/13 "2023-06-08T23:44:38Z")
Hola, yo también llevo yun mes tratando de obtener Thunkable Pro y me genera el mismo error, ya envié un correo a [billing@thunkable.com](mailto:billing@thunkable.com) pero no obtengo ninguna respuesta
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### Author:  [@andresfeliper94dmh](https://community.thunkable.com/u/andresfeliper94dmh)
#### Post date: [June 8, 2023, 11:45pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/14 "2023-06-08T23:45:13Z")
Hi, I’ve also been trying to get Thunkable Pro for a month and it gives me the same error, I already sent an email to [billing@thunkable.com](mailto:billing@thunkable.com) but I don’t get a response
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [June 9, 2023, 3:42pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/15 "2023-06-09T15:42:13Z")
@pacecode @andresfeliper94dmh I will follow up with our billing department and have them get back to you. Again, as I have said here before, our support team is unable to help with most billing questions.
Thank you for your patience!
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [June 11, 2023, 12:20am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/16 "2023-06-11T00:20:18Z")
Thanks for your efforts. I think this issue is not just for me, this is a common issue as many people are having same problem.
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [June 20, 2023, 10:40am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/17 "2023-06-20T10:40:41Z")
Please help as soon as you can because I am not able to work on my Projects due to it. 😔 😔
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [July 2, 2023, 8:01am UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/18 "2023-07-02T08:01:00Z")
Link also accepted the card
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### Author:  [@pacecode](https://community.thunkable.com/u/pacecode)
#### Post date: [July 5, 2023, 11:46pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/19 "2023-07-05T23:46:04Z")
One of the Thunkable’s Staff have helped me to get my Subscription by using stripe payments. Thunkable’s Staff is vey responsive and helpful 😃
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [July 6, 2023, 1:28pm UTC](https://community.thunkable.com/t/solved-error-while-shifting-to-pro/2370459/20 "2023-07-06T13:28:15Z")