# \[Solved\] Did not Received email for my app's apk
**URL:** https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193
**Category:** Questions about Thunkable X
**Tags:** solved
**Created:** [September 29, 2021, 5:24pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193 "2021-09-29T17:24:01Z")
**Posts on this page:** 18
**Page:** 2
### Author:  [@tatiang](https://community.thunkable.com/u/tatiang)
#### Post date: [September 30, 2021, 5:39pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/21 "2021-09-30T17:39:27Z")
Oh wow, I know this sounds naive but I’ve never had something I actually expected to receive show up in the spam folder. It’s there. Thank you.
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### Author:  [@wei](https://community.thunkable.com/u/wei)
#### Post date: [September 30, 2021, 5:41pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/22 "2021-09-30T17:41:09Z")
Please mark it as `Report Not Spam` 🙂 This will help each other 🤣
Wei
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### Author:  [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)
#### Post date: [October 1, 2021, 8:45am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/23 "2021-10-01T08:45:00Z")
Guys today (1st Oct) it worked but after few hours it stopped working. I checked the spam folder still no mail. tried different projects, accounts but no mail.
Why? @wei @domhnallohanlon
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [October 1, 2021, 10:18am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/24 "2021-10-01T10:18:41Z")
Check [status.thunkable.com](http://status.thunkable.com)
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [October 1, 2021, 10:21am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/25 "2021-10-01T10:21:02Z")
I tried building an Android app about an hour ago and haven’t received an email either yet @shivendrasontakke008
Will try iOS now and see if I have any luck with that.
As @namitnagar mentions, please keep an eye on the status page.
We’re working closely with our email provider to see if we can reach a speedy resolution here.
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [October 1, 2021, 10:27am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/27 "2021-10-01T10:27:18Z")
I will also once try for android
First time got 40 minutes waiting time for android
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### Author:  [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)
#### Post date: [October 1, 2021, 10:33am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/28 "2021-10-01T10:33:40Z")
Did you received it??
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [October 1, 2021, 10:34am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/29 "2021-10-01T10:34:11Z")
Waiting time is 40 mins it will take time but I am checking continuously
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### Author:  [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)
#### Post date: [October 1, 2021, 10:34am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/31 "2021-10-01T10:34:53Z")
Umm okay.
But any idea why it is not working… I have been using thunkable since 1.5 years but never faced such issues…
Okay👍 @namitnagar
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [October 1, 2021, 10:42am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/33 "2021-10-01T10:42:26Z")
After the latest updates Thunkable is having some issues like android users were not able to preview using Thunkable live/Apk and it got solved in 2-3 days
You may mail Thunkable
[hello@thunkable.com](mailto:hello@thunkable.com)
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### Author:  [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)
#### Post date: [October 1, 2021, 11:04am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/35 "2021-10-01T11:04:05Z")
@namitnagar I know after drag and drop features few things lags. A heavy app also lags on website.
I mailed thunkable, even they told to check spam folder but still there were no mails
.
Btw @namitnagar did you recieved the mail??
Even I tried 5 times but no response 😔
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### Author:  [@vishruth-ram](https://community.thunkable.com/u/vishruth-ram)
#### Post date: [October 1, 2021, 11:32am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/36 "2021-10-01T11:32:05Z")
> [@namitnagar](#):
>
> [hello@thunkable.com](mailto:hello@thunkable.com)
this is not the E-mail you want we use this for turtorials and guides as it says “hello”
the E-mail you need is
> [support@thunkable.com](mailto:support@thunkable.com)
> [@shivendrasontakke008](#):
>
> Even I tried 5 times but no response 😔
wait untill a week they find out.
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [October 1, 2021, 11:36am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/37 "2021-10-01T11:36:47Z")
@vishruth-ram I got this mail from [status.thunkable.com](http://status.thunkable.com)
BTW didn’t get the mail
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [October 1, 2021, 1:19pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/39 "2021-10-01T13:19:26Z")
> [@namitnagar](#):
>
> After the latest updates Thunkable
This is not related to any updates on our end @namitnagar, as mentioned above:
> [@domhnallohanlon](#):
>
> We’re working closely with our email provider to see if we can reach a speedy resolution here.
We are experiencing a temporary issue with our email provider and are working hard to get a fix for this. At the moment this is affecting users who want to download apps (since we email you the download links) and users who log in via email (again, since this involves emailing out an access link)
The platform itself remains usable, as is web preview and live preview, so you can continue to develop and test as usual. Indeed the build servers themselves are fully operational too, this issue arises where we try to email out the download links.
Sincere apologies to everyone affected by this, again, we’re working on this as our highest priority at the moment.
* * *
> [@namitnagar](#):
>
> You may mail Thunkable
> [hello@thunkable.com](mailto:hello@thunkable.com)
Can I please ask that we keep the discussion to this Community thread? The folks that answer the emails are the same people you see here in the Community so we won’t be able to provide you with any more information than we have here.
This post is the first place we’ll update as soon as we have updates.
Thanks!
cc: @vishruth-ram @shivendrasontakke008 @tatiang @chapapptivellc @ccm-systems @muneer @codeswept
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### Author:  [@wei](https://community.thunkable.com/u/wei)
#### Post date: [October 1, 2021, 1:51pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/40 "2021-10-01T13:51:40Z")
It should be working again. We apologize for any inconvenience this may have caused and truly appreciate your continued support.
Wei
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### Author:  [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)
#### Post date: [October 1, 2021, 2:07pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/41 "2021-10-01T14:07:40Z")
Yep it’s working now!
thank you so much @domhnallohanlon@wei @tatiang and everyone
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### Author:  [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)
#### Post date: [October 1, 2021, 3:06pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/42 "2021-10-01T15:06:57Z")
9 posts were split to a new topic: [Failed to read AndroidKey from store](https://community.thunkable.com/t/failed-to-read-androidkey-from-store/1538105)
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 1:15pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/43 "2024-11-08T13:15:00Z")
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