# \[Solved\] Did not Received email for my app's apk **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** solved\ **Created:** [September 29, 2021, 5:24pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193 "2021-09-29T17:24:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 29, 2021, 5:24pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/1 "2021-09-29T17:24:01Z")
I am trying to download my app’s apk from 14 hours but did not Receive any mail. I tried entering different email id but still not Received yet. I searched the community but one of it is for ios and other I was not able to understand. So created a topic. Thanks 😊 ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [September 29, 2021, 5:39pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/2 "2021-09-29T17:39:04Z")
Can’t see any log of this on my side either @shivendrasontakke008 - are there any typos in your email address? Do you see a pop up saying your app is on its way? ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 29, 2021, 5:43pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/3 "2021-09-29T17:43:02Z")
Nope there are no typos @domhnallohanlon … And yes it says you app is on it’s way estimated time:20 minutes ![Screenshot (35)](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/4/9/4921907a0118d0e842ff186b65e9695b522b5d1f.png) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [September 29, 2021, 7:47pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/4 "2021-09-29T19:47:12Z")
@domhnallohanlon I tried to download an .apk from my project about 30 minutes ago and the pop up said it would take about 20 minutes. But nothing showed up in my email. I then tried to download it for iOS and it showed up in my email as expected after just a short while. ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 2:21am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/5 "2021-09-30T02:21:05Z")
But I want for android… What to do? ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [September 30, 2021, 2:33am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/6 "2021-09-30T02:33:22Z")
Well, we now have a sample size of 2 people who are having issues downloading projects as .apks. It would be helpful to hear if other people are also experiencing this issue. There aren’t any build server outages reported today: [https://status.thunkable.com](https://status.thunkable.com). So we may have to wait to hear back from Thunkable staff to see if they can fix the problem. Have you tried downloading the same project again later in the day? Have you tried downloading a different project? ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 3:23am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/7 "2021-09-30T03:23:25Z")
I tried downloading 4-5 times yesterday and 2 times today still same issue @tatiang . I tried different projects but still same issue. I tried duplicating the project but still no mail received. But when will this fix… I hope before 11 because on 11 my thunkable pro membership is going to end. And i am not gonna renew it again(thanks to your high price)… ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [September 30, 2021, 3:37am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/8 "2021-09-30T03:37:04Z")
I’m sorry you’re having this problem downloading your project but just so you’re aware, I don’t work for Thunkable. I’m a user/developer just like you and I often help others on the forums. ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 4:58am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/9 "2021-09-30T04:58:36Z")
Ohh ok ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [September 30, 2021, 5:54am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/10 "2021-09-30T05:54:40Z")
This has now happened to me today with apk and iOS downloads. A few have worked but several have not (no email generated although a time estimate was displayed). ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 5:58am UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/11 "2021-09-30T05:58:22Z")
So what can we do now? @tatiang & @domhnallohanlon@muneer@catsarisky @cassandra@jane @wei @thunkable I tried from different accounts but no email… probably some major problem in app build from thunkable… thunkable pls fix this issue… it is urgent ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [September 30, 2021, 2:53pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/12 "2021-09-30T14:53:22Z")
I tried again this morning and the iOS download (which had NOT been working last night several times) worked. But the apk download did not… no email was generated. ---
**Author:** ![ccm-systems](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ccm-systems/32/147957_2.png) [@ccm-systems](https://community.thunkable.com/u/ccm-systems)\ **Post date:** [September 30, 2021, 2:59pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/13 "2021-09-30T14:59:35Z")
I have same issue since yesterday. ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 3:14pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/14 "2021-09-30T15:14:36Z")
@ccm-systems So it is confirmed that there is issue in thunkable’s build servers not in my account. I hope thunkable fixes this soon. Yet no one from thunkable’s staff is replying. ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 3:17pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/15 "2021-09-30T15:17:35Z")
@tatiang I tried downloading for ios but did not receive any mail. Same goes to android aswell ☹ ---
**Author:** ![chapapptivellc](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@chapapptivellc](https://community.thunkable.com/u/chapapptivellc)\ **Post date:** [September 30, 2021, 3:44pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/16 "2021-09-30T15:44:03Z")
I’m jumping in here. I’ve noticed the same thing trying to download Android apk and aab. It’s been a couple hours and still waiting… 🙁 ---
**Author:** ![wei](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wei/32/26160_2.png) [@wei](https://community.thunkable.com/u/wei)\ **Post date:** [September 30, 2021, 4:51pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/17 "2021-09-30T16:51:09Z")
I am getting my iOS build email. But I am still waiting for my Android build email. Wei ---
**Author:** ![wei](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wei/32/26160_2.png) [@wei](https://community.thunkable.com/u/wei)\ **Post date:** [September 30, 2021, 5:04pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/18 "2021-09-30T17:04:13Z")
Did you guys check the spam folder? Wei ---
**Author:** ![chapapptivellc](https://avatars.discourse-cdn.com/v4/letter/c/54ee81/32.png) [@chapapptivellc](https://community.thunkable.com/u/chapapptivellc)\ **Post date:** [September 30, 2021, 5:11pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/19 "2021-09-30T17:11:44Z")
Thank you Wei - it’s in the Spam folder! - Chris ---
**Author:** ![shivendrasontakke008](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@shivendrasontakke008](https://community.thunkable.com/u/shivendrasontakke008)\ **Post date:** [September 30, 2021, 5:12pm UTC](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193/20 "2021-09-30T17:12:38Z")
Really thank you it was in spam folder [Next page](https://community.thunkable.com/t/solved-did-not-received-email-for-my-apps-apk/1534193.md?page=2)