# \[Solved\] "Device is Online" block disables all buttons on screen **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** solved\ **Created:** [July 20, 2020, 11:41am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009 "2020-07-20T11:41:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [July 20, 2020, 11:41am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/1 "2020-07-20T11:41:29Z")
I notice on the 17th of July the device online button freezes app it does not work i have a data source and local data source and it render then useless along with any other buttons on the screen. please fix this Thanks ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [July 21, 2020, 9:53am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/2 "2020-07-21T09:53:44Z")
> [@kizzy](#): > > the device online button Do you mean the device is online **block**? ![Screenshot 2020-07-21 at 10.50.13](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/b/6/b691bf769e8693900ff3506a60cd8d04ff4c92f1.png) Can you outline the steps to reproduce this error please? Thanks. ---
**Author:** ![thanos-x](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/thanos-x/32/91404_2.png) [@thanos-x](https://community.thunkable.com/u/thanos-x)\ **Post date:** [July 17, 2020, 11:32am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/3 "2020-07-17T11:32:51Z")
I keep on getting different blocks from my actual blocks when I launch. So, for example, I can not navigate to the next page with my iOS Live app because the blocks that it shows seem to have some funny numbers instead of the control to the next page so it won’t move yet on the laptop it works great. When I download the app it has the same issue as iOS Live app See below Live app Blocks ![Live App](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/3/c39484926cebcb7900ed5798a5058227b95c8c36.jpeg) Actual Blocks ![Real Blocks](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/7/d/7d1f77592dd8ff5f417d721c5d0234460718180d.jpeg) This started after I downloaded the update. Please help!!! 2nd Question does anyone know how I can downgrade the app / ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [July 17, 2020, 2:21pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/5 "2020-07-17T14:21:16Z")
yes spend alot of time yesterday to find out that device online conflicts with data source and will cause all buttons on the screen to not function. in trying to figure out the problem I got a bigger problem with data source in my already publish app stop working because crazy enough I remove data source in the project file i had to remove navigate to another screen if device offline i had the same issue ---
**Author:** ![doctorsof](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/doctorsof/32/30099_2.png) [@doctorsof](https://community.thunkable.com/u/doctorsof)\ **Post date:** [July 17, 2020, 5:10pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/6 "2020-07-17T17:10:47Z")
I think this bug iscomign Device Online blocks. When i deleted Device Online Block it worked. ---
**Author:** ![gobassky](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/gobassky/32/77019_2.png) [@gobassky](https://community.thunkable.com/u/gobassky)\ **Post date:** [July 19, 2020, 3:39am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/8 "2020-07-19T03:39:11Z")
After a couple of days trial and error, I realised that the block " device is online" is the cause rendering the app not workable, doesn’t matter where it was in the app. So I just remove it, and my apps seemed to work again. checking thru all the functions again and see which blocks do not work because my live-test app is still crashing randomly. > [@doctorsof](#): > > I think this bug iscomign Device Online blocks. > When i deleted Device Online Block it worked. Thanks Doc, missed out your reply. I could have saved hours… 😅 ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [July 21, 2020, 11:04am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/9 "2020-07-21T11:04:23Z")
> [@thanos-x](#): > > So, for example, I can not navigate to the next page with my iOS Live app because the blocks that it shows seem to have some funny numbers instead of the control to the next page so it won’t move Hey @thanos-x - these “funny numbers” are just the component IDs, they’re needed to make renaming, cloning, working with the “Any Component” blocks etc. easier. You typically shouldn’t be seeing these, but sometimes if you delete a component and then add the same _type_ of component back in your will see references to the component ID like this. Are you having any issues with the `device is online?` block though? ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [July 21, 2020, 11:05am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/10 "2020-07-21T11:05:48Z")
> [@kizzy](#): > > evice online conflicts with data source and will cause all buttons on the screen to not function. Really? I didn’t know about this. Do you have any samples that reproduce this behaviour please? ---
**Author:** ![Balanced\_Kitchen](https://avatars.discourse-cdn.com/v4/letter/b/839c29/32.png) [@Balanced\_Kitchen](https://community.thunkable.com/u/Balanced_Kitchen)\ **Post date:** [July 21, 2020, 11:21am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/11 "2020-07-21T11:21:11Z")
@domhnallohanlon Please check this topic “[Device blocks - do not work!](http://community.thunkable.com/t/device-blocks-do-not-work/681745/7)” ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [July 21, 2020, 11:33am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/12 "2020-07-21T11:33:48Z")
> [@domhnallohanlon](#): > > Really? I didn’t know about this. Do you have any samples that reproduce this behaviour please? Make a simple app put the device online button One you will see that it causes all button the screen to not function that was my originally issue that i contacted staff about an in error i remove my data source. only to have my publish app crash then because of this crashing issue i am unable to update my published app which is non functioning since the 17th ---
**Author:** ![hernandezsilvaericko](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@hernandezsilvaericko](https://community.thunkable.com/u/hernandezsilvaericko)\ **Post date:** [July 22, 2020, 1:54am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/13 "2020-07-22T01:54:40Z")
Hello. I updated my app but if I use Thunkable Live my buttons do nothing when pressed. I downloaded the app both to Android and iOS and my buttons still do nothing. I only changed some images I did not change any block. ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/e/2/e2e172c4aea46d3b8902efc4b14d61e9c43cd73e.png) ---
**Author:** ![hernandezsilvaericko](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@hernandezsilvaericko](https://community.thunkable.com/u/hernandezsilvaericko)\ **Post date:** [July 22, 2020, 1:58am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/14 "2020-07-22T01:58:45Z")
They are working as Web App but not on cellphones ---
**Author:** ![hernandezsilvaericko](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@hernandezsilvaericko](https://community.thunkable.com/u/hernandezsilvaericko)\ **Post date:** [July 22, 2020, 4:09am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/15 "2020-07-22T04:09:53Z")
_ **UPDATE** _ I have other projects with the same login screens and the buttons stopped working too ---
**Author:** ![actech](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@actech](https://community.thunkable.com/u/actech)\ **Post date:** [July 22, 2020, 6:32am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/16 "2020-07-22T06:32:32Z")
What do you mean the buttons don’t work? They don’t change their labels? Do you use the “Any button Click” block? What version of Live do you use? ---
**Author:** ![kizzy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kizzy/32/76421_2.png) [@kizzy](https://community.thunkable.com/u/kizzy)\ **Post date:** [July 22, 2020, 11:47am UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/17 "2020-07-22T11:47:09Z")
that happened to me when i had if device is online do such or just the if button ---
**Author:** ![hernandezsilvaericko](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@hernandezsilvaericko](https://community.thunkable.com/u/hernandezsilvaericko)\ **Post date:** [July 22, 2020, 1:46pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/18 "2020-07-22T13:46:09Z")
@actech No I am using normal buttons, they were working perfectly until I change the app icon haha. I do not know what happened. I have other 2 apps with the same structure and they stopped working too. I made to changes to those. @kizzy i will try by erasing the block ---
**Author:** ![hernandezsilvaericko](https://avatars.discourse-cdn.com/v4/letter/h/5daacb/32.png) [@hernandezsilvaericko](https://community.thunkable.com/u/hernandezsilvaericko)\ **Post date:** [July 22, 2020, 1:53pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/19 "2020-07-22T13:53:47Z")
@kizzy You were absolutely right. It was the the “If device is online” block. It was working good a few weeks ago. I do not know what happened. Thank you so much. ---
**Author:** ![harri.f](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@harri.f](https://community.thunkable.com/u/harri.f)\ **Post date:** [July 22, 2020, 2:04pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/20 "2020-07-22T14:04:02Z")
Same in my App, it freezes when “device is onlne?” block is executed. Please repair this. Thank you a lot Harri ---
**Author:** ![doctorsof](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/doctorsof/32/30099_2.png) [@doctorsof](https://community.thunkable.com/u/doctorsof)\ **Post date:** [July 22, 2020, 6:53pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/21 "2020-07-22T18:53:36Z")
I delete device online blocks but still crashing test app. Directly closing. I delete test app And download again seeing same issue. Why this bug didnt fix From Thunkable team ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [July 23, 2020, 10:11pm UTC](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009/22 "2020-07-23T22:11:26Z")
@kizzy @thanos-x @hernandezsilvaericko @actech @Balanced_Kitchen @doctorsof @harri.f ~~Just by way of an update~~ Just to keep everyone up to date with our progress - we’ve been able to reproduce this issue on our end and are looking into this at the moment. There’s a private Github ticket open for this at the moment and will keep you posted as we learn more. Thanks. [Next page](https://community.thunkable.com/t/solved-device-is-online-block-disables-all-buttons-on-screen/690009.md?page=2)