# \[Solved\] Authentication not working on android but working on iOS **URL:** \ **Category:** Questions about Thunkable X\ **Tags:** solved\ **Created:** [May 6, 2020, 2:04am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880 "2020-05-06T02:04:13Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [May 6, 2020, 11:29am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/21 "2020-05-06T11:29:22Z")
Try again. This firebase/lgin issue was reported last night and should be fixed already. ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 6, 2020, 12:10pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/22 "2020-05-06T12:10:05Z")
Still doing it. When I live test on my Ipad it works fine, But if I try to test on my Iphone I get the error still ![IMG_0001](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/d/cdd522f15ca7ec32acfb064ae78ebf91848412a9.jpeg) ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [May 6, 2020, 12:10pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/23 "2020-05-06T12:10:21Z")
Hey @ocalapizzamg4tl - I’m just moving you message into this topic as others seems to have had/are having this same issue. > [@ocalapizzamg4tl](#): > > I tried to log in on my phone and got this error It looks like you’re live testing - do you get the same issue when you install the app directly on your phone? Also, as Jared mentions, a fix was shipped for this a few hours ago - if you do a [hard refresh](https://intercom.help/thunkable/en/articles/3630719-how-to-hard-refresh-your-browser) that might force the update for you. Let us know if either of those works for you. Thanks. ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [May 6, 2020, 12:11pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/24 "2020-05-06T12:11:22Z")
> [@jared](#): > > the login component works on live companion app on my iPhone. when i download the app, the login does not work. This sounds like the opposite of what @ocalapizzamg4tl is experiencing. Did the hotfix solve this issue for you @jared? ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 6, 2020, 12:13pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/25 "2020-05-06T12:13:12Z")
How do I download the app to test it? Sorry I’m new to this ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [May 6, 2020, 12:17pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/26 "2020-05-06T12:17:05Z")
No worries, here’s a walk-through from the docs: [https://docs.thunkable.com/download#download-and-install-ios-app](https://docs.thunkable.com/download#download-and-install-ios-app) You’ll get an email with a download link on your phone and you can install that app from there. ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 6, 2020, 12:23pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/27 "2020-05-06T12:23:00Z")
Thanks! Going to try this now and I will let you know ---
**Author:** ![wikilinks.infooleua0](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/wikilinks.infooleua0/32/68594_2.png) [@wikilinks.infooleua0](https://community.thunkable.com/u/wikilinks.infooleua0)\ **Post date:** [May 6, 2020, 12:55pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/28 "2020-05-06T12:55:32Z")
for me it Looks that nothing has changed, I can’t even debug since i’m not able to download any data from Firebase. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [May 6, 2020, 12:59pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/29 "2020-05-06T12:59:28Z")
As far as I can tell it has fixed my login issue. I will try to retrieve data from firebase and report hack Edit. As reported on GitHub by me and others, the firebase data save/retrieval process is inconsistent across platforms ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 6, 2020, 1:15pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/30 "2020-05-06T13:15:51Z")
still waiting on app to download. How long does it usually take to receive the link in your email? Been about an hour. ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 6, 2020, 1:32pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/31 "2020-05-06T13:32:28Z")
Finally got the download link for app. Works fine on that end, logged in as it should. (Not sure if this is supposed to work) but it isn’t polling data from my DB for my list when finally logged in. It does what it’s supposed to on live test just fine on Ipad. Again this might not be an option on the downloaded app. ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [May 6, 2020, 4:08pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/32 "2020-05-06T16:08:16Z")
[![Google Photos](https://lh3.googleusercontent.com/SMWa8DpCBMZuNb59fh8seKaj5WcpSNL9aFyDx4BfYjD0xgIItYzle4H-QK4PfqoxRrWszkUlGkpv-PwR0boXkah6P0tccF_1eLZonAQ5hYjEwSb7om5V9RXd1nqHAB9rPnoM32Xpkh8=w600-h315-p-k "New photo by Ryan Hall") ](https://photos.google.com/share/AF1QipPTC6QBFK38KFVkPNq8lL52nkGCtGCqmOjrRcC0EGs8_TbkquFAP181qDO_keYvXA?key=YUhpSTAyRG1LcFdWTExrck43RUFENGgzclN2azhB) See the picture for the error I am receiving. This started happening yesterday. My code has not changed, and used to work perfectly. I can’t create an account, or login with realtimeDB. Anyone else having the same issue? Edit/Extra: It seems doing some research it seems that realtimeDB may need some link updating on Thunkables side? ---
**Author:** ![Lorenzo\_Rinaldi](https://avatars.discourse-cdn.com/v4/letter/l/dfb087/32.png) [@Lorenzo\_Rinaldi](https://community.thunkable.com/u/Lorenzo_Rinaldi)\ **Post date:** [May 6, 2020, 5:08pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/33 "2020-05-06T17:08:49Z")
Same here. I cant save/load data from RealtimeDB. Any solutions or fix? Old version of my apps that used thunkable’s firebase test account are working, but if i make a brand new test app (with thunkable’s firebase test account) it doesnt work. Just today i made my first firebase account and it isnt working… I was trying to find a solution but i see that i’m not the only one. ---
**Author:** ![ryan\_hall\_apps](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@ryan\_hall\_apps](https://community.thunkable.com/u/ryan_hall_apps)\ **Post date:** [May 6, 2020, 6:12pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/35 "2020-05-06T18:12:43Z")
@jane, This problem is not fixed and is still happening to a few Thunkable users that I know of. I am using iOS and my software is updated. This happens in live mode and when I download the app. ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [May 6, 2020, 9:25pm UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/36 "2020-05-06T21:25:47Z")
Hey @ryan_hall_apps Just to update you on this, the fix was rolled out on our end last night, but we’re waiting on Apple to approve the accompanying update to Thunkable Live. A couple of things you can do in the meantime: 1. Make sure you’re running the very latest version of Thunkable Live (we’re on v184 at the moment) 2. Try installing you app directly on your device, this way you won’t be reliant on the Live app. As you can imagine, app reviews are taking a little longer at the moment, but hopefully this will be available to all in the coming hours. cc: @Lorenzo_Rinaldi @ocalapizzamg4tl @jared @wikilinks.infooleua0 @justin.thanh84v20@davison_alinkair ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 7, 2020, 3:04am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/37 "2020-05-07T03:04:11Z")
any update to when this will be fixed? or approved by Apple? Still waiting to finish some testing before launch ---
**Author:** ![davison\_alinkair](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@davison\_alinkair](https://community.thunkable.com/u/davison_alinkair)\ **Post date:** [May 7, 2020, 5:06am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/38 "2020-05-07T05:06:13Z")
Installing the app directly ti iOS device also error ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 7, 2020, 5:12am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/39 "2020-05-07T05:12:23Z")
both of my apps now log in fine, but neither of them are pulling data from firebase into my listviewer. I have made sure I’ve updated the thinkable app as well as downloaded the app directly to my device. Is this the same issue or a problem stemming from this issue or is this another issue entirely? ---
**Author:** ![ocalapizzamg4tl](https://avatars.discourse-cdn.com/v4/letter/o/b38774/32.png) [@ocalapizzamg4tl](https://community.thunkable.com/u/ocalapizzamg4tl)\ **Post date:** [May 7, 2020, 5:18am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/40 "2020-05-07T05:18:55Z")
it goes from one extreme to the other…Just when I was making progress the firebase/listviewer isn’t repsonding now ---
**Author:** ![documents.voyagemari](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@documents.voyagemari](https://community.thunkable.com/u/documents.voyagemari)\ **Post date:** [May 7, 2020, 5:51am UTC](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880/41 "2020-05-07T05:51:32Z")
Hi, I am also facing the same issue. Last week i build a project and it was properly communicating with Firebase DB, but same project download yesterday. But it is given this error. ![App Error](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/d/c/dc152740820d866c8b9f0b2f7a0bd1b8f1761226.png) Additionally the same project i was tested through Thunkable Live and it was working yesterday. But today morning, Live also showing the same error. I am using the updated Live app. Also i created new simple test project with other thunkable and firebase user id, but it is also showing the same Error. ![Test Pro (2)](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/2/c291848af030e4378065ae80950438f4b8cc0e94.jpeg) ![New Test Error](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/5/c5398e9a242d097a69ebc9d148bb899ec947e677.jpeg) [Previous page](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880.md?page=1) [Next page](https://community.thunkable.com/t/solved-authentication-not-working-on-android-but-working-on-ios/564880.md?page=3)