# Serious problems with the account and projects **URL:** https://community.thunkable.com/t/serious-problems-with-the-account-and-projects/3797352 **Category:** Issues / Bugs **Tags:** help **Created:** [May 4, 2025, 5:04am UTC](https://community.thunkable.com/t/serious-problems-with-the-account-and-projects/3797352 "2025-05-04T05:04:23Z") **Posts on this page:** 1 **Page:** 1
### Author: ![amina\_zhenis111ap2ke](https://avatars.discourse-cdn.com/v4/letter/a/c4cdca/32.png) [@amina\_zhenis111ap2ke](https://community.thunkable.com/u/amina_zhenis111ap2ke) #### Post date: [May 4, 2025, 5:04am UTC](https://community.thunkable.com/t/serious-problems-with-the-account-and-projects/3797352/1 "2025-05-04T05:04:23Z")
Hello Thunkable Support Team, @ioannis @matt_conroy I am writing to report a serious issue with my account. I have been using Thunkable with an active Builder subscription, which was set to expire on May 16, 2025. However, today I logged in and found that: 1. All of my projects are missing. 2. My subscription status has reverted to Free, despite it still being active. I am sure I logged into the correct account associated with this email: [amina\_zhenis111@mail.ru](mailto:amina_zhenis111@mail.ru). Everything was working normally before today, and my subscription should still be valid. Could you please check what happened to my account and help restore my projects and subscription status? I can also provide proof of payment if needed. Serious project that i lost is Resona.App Thank you for your help — this is very important as I’m currently finalizing an app for a submission. Best regards, Amina Zhenis