# Screenshots Apple cant be retrieved from WebApp **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [February 28, 2022, 1:30pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724 "2022-02-28T13:30:48Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [February 28, 2022, 1:30pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/1 "2022-02-28T13:30:48Z")
Hi there, I’m trying to get some screenshots for iPad and publish my ninth app on stores (apple and andorid). This is the first time that when i try to open the app as responsive app, it opens the Splash screen and then everything becomes blank screen. Everything works perfect on device and Thunkable Live, app is already working good on Play Store, so it doesnt seem to be an internal error. Anyone faced the same issue? p.s. Im not an huge fan of the new bar added while using thunkable live! Thank you in advance! ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [February 28, 2022, 1:48pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/2 "2022-02-28T13:48:34Z")
Works on your device but not as a web app? When you say splash screen, do you mean the beaver? Can you show the blocks that are being invoked either on screen open or during transition from splash to first app screen? ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [February 28, 2022, 2:07pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/3 "2022-02-28T14:07:53Z")
Blocks on my customized splash screen ![thunkable](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/1/5/15f5d1f588e85486bb654bff0a6f5b555c4ec8bc.png) Blocks on Home\_Screen ![thunkable1](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/a/e/aeb9d1f1d1e6ba3689facf5f32f43a9e65265daa.png) I tried already to exclude the Timer clocks, but still doesnt work. It always shows blank screen after my customized splash screen ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [February 28, 2022, 2:29pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/4 "2022-02-28T14:29:13Z")
Can you open the app in your browser on the computer, when the app crashes, open the developer console and see if there are errors? ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [February 28, 2022, 3:08pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/5 "2022-02-28T15:08:25Z")
![thunkable2](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/5/9/59394eefed9f2d3433fa27147ec28499fc8b6ddc.png) Comes out like this, but i honestly dont now what it’s referring about… ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [February 28, 2022, 4:08pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/6 "2022-02-28T16:08:23Z")
Remove the `device is online` condition and test without it. **[Update]** I’m not sure if this would help but according to Thunkable docs, local storage is not supported as web app ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/4/0461357bea7e66c6c831a84c279ee044dddcf511.png) ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [February 28, 2022, 4:18pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/7 "2022-02-28T16:18:29Z")
![thunkable3](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/c/e/ce98692ea439c571359169c7189f43f435d58e6a.png) Tried, still nothing unfortunatly, just another error ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [February 28, 2022, 4:27pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/8 "2022-02-28T16:27:25Z")
Now, you need to set some labels to know what is going on. one label in the splash screen and in the place just above the `navigate to [Screen_Hone]` followed by a wait block with enough time to see it in the screen. Write something in the label to let you know that you reached to the stage just before goin the `Screen_Home`. With this you would know if it reaches to this stage or not. If you can see the label with whatever you display in it then your problem should be in `Screen_Home`. ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [February 28, 2022, 4:30pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/9 "2022-02-28T16:30:52Z")
Thanks for your help! I’ll try, but how’s possible that everything works perfectly on Thunkable Device and if the app is downloaded through stores, but not as web app? If there were issues, they should have came up there too ---
**Author:** ![muneer](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/muneer/32/75210_2.png) [@muneer](https://community.thunkable.com/u/muneer)\ **Post date:** [February 28, 2022, 4:35pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/10 "2022-02-28T16:35:29Z")
See my comments above > [@muneer](#): > > I’m not sure if this would help but according to Thunkable docs, local storage is not supported as web app > > ![image](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/4/0461357bea7e66c6c831a84c279ee044dddcf511.png) The web app will not support `Local Storage`. This is why. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [February 28, 2022, 7:15pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/11 "2022-02-28T19:15:22Z")
You’ll need to start by replacing local storage with stored variables. 🙂 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [May 29, 2022, 7:16pm UTC](https://community.thunkable.com/t/screenshots-apple-cant-be-retrieved-from-webapp/1759724/12 "2022-05-29T19:16:08Z")
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