# Screen is white on login **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [November 29, 2020, 2:53pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086 "2020-11-29T14:53:08Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Kathie\_Quick](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@Kathie\_Quick](https://community.thunkable.com/u/Kathie_Quick)\ **Post date:** [November 29, 2020, 2:53pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/1 "2020-11-29T14:53:08Z")
I am using Thunkable for my introductory computer programming class. I have had 5-10 students tell me "every time I try and access thunkable and press Log In the page just turns white and I cannot do anything on it ". Most of the students are working on iPads (not ideal, I know, but that’s what we need to do during distance learning) but for a few of my students the same thing happened on their computer as well. Any suggestions for these students? ---
**Author:** ![eko.devs.apploroceo](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/eko.devs.apploroceo/32/93147_2.png) [@eko.devs.apploroceo](https://community.thunkable.com/u/eko.devs.apploroceo)\ **Post date:** [November 29, 2020, 3:22pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/2 "2020-11-29T15:22:30Z")
try switching their browsers to firefox ---
**Author:** ![Kathie\_Quick](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@Kathie\_Quick](https://community.thunkable.com/u/Kathie_Quick)\ **Post date:** [November 29, 2020, 3:41pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/3 "2020-11-29T15:41:28Z")
We tried Chrome, with no success. We’ll give Firefox a try. ---
**Author:** ![eko.devs.apploroceo](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/eko.devs.apploroceo/32/93147_2.png) [@eko.devs.apploroceo](https://community.thunkable.com/u/eko.devs.apploroceo)\ **Post date:** [November 29, 2020, 6:17pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/4 "2020-11-29T18:17:02Z")
if not wrks then refrest with ctrl+shift+r i will try my best to tell right output for your children ---
**Author:** ![drted](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/drted/32/92694_2.png) [@drted](https://community.thunkable.com/u/drted)\ **Post date:** [November 30, 2020, 12:03pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/5 "2020-11-30T12:03:48Z")
I have found the Thunkable Designer website has issues after major ugrades (which is a fairly regular occurence). I hate to say it, but clearing the Chrome cache for the last week often resolves the issue. I’m sure you have already had your students try this, but I wanted to throw it out there. Also try contacting Thunkable Support directly. ---
**Author:** ![Kathie\_Quick](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@Kathie\_Quick](https://community.thunkable.com/u/Kathie_Quick)\ **Post date:** [December 3, 2020, 5:44pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/6 "2020-12-03T17:44:02Z")
Hi, thanks for the suggestion. I haven’t had them try clearing the cache, but I will! ---
**Author:** ![Kathie\_Quick](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@Kathie\_Quick](https://community.thunkable.com/u/Kathie_Quick)\ **Post date:** [December 3, 2020, 7:03pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/7 "2020-12-03T19:03:11Z")
That did it, thanks! ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 12:20pm UTC](https://community.thunkable.com/t/screen-is-white-on-login/1007086/8 "2024-11-08T12:20:00Z")