# Scan Qr Code Issue **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [November 14, 2024, 1:57pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283 "2024-11-14T13:57:10Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 14, 2024, 1:57pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/1 "2024-11-14T13:57:10Z")
Hello everyone, an empoyer of a company using my app is experiencing a problem while scanning the QR Code. here is the video (it will expire in ust 2 days): [Watch WhatsApp Video 2024-11-14 at 14.04.56 | Streamable](https://streamable.com/u2tkk5) The internet connection was low, but we tried again with full signal on wifi and we had the same problem. I recently uploaded the latest release with the newest scan blocks and on multiple devices is working with no problem - altough with this Samsung Galazy s23 with Android it appears the QR code is not recognized When scanned, the qr code will give a positive result or a negative result based on the value. In this case nothing happens and it never happened before. Again it works perfectly in all other devices, so i guess it’s a back end issue? When opened the app and its camera, it doesnt recognize any QR Code. Just doublechecking everything is working on that block as i know we had issues in the past and she works for a really important company that i really would like to look after. Thank you! ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 15, 2024, 8:00am UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/2 "2024-11-15T08:00:01Z")
I have a couple of more things to add: We tried multiple QR Code with the in-app camera and none of them was recognized. We scanned the same qr codes with the in-mobile camera (the default one without opening the app) and they all work So basically in this mobile the scan QR Code camera in the app doesn’t recognize any qr code She is running the latest Android software update on a Samsung S23 bought two years ago, and she updated the app to its latest update which includes the latest qr code blocks Again she is the only one for now experiencing this issue among all the users I really, really hope there is a solution Thank you very much ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 15, 2024, 12:03pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/3 "2024-11-15T12:03:48Z")
Hello @maurizio.polverini89, Thank you for sharing all the information and video. Do you know what Android version it currently has? ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 15, 2024, 5:45pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/4 "2024-11-15T17:45:19Z")
Yes, the latest one. The mobile intalled the latest software version on November 5th ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 15, 2024, 5:49pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/5 "2024-11-15T17:49:40Z")
@maurizio.polverini89 is it Android 14? This info will help the engineering team to find the root cause. ---
**Author:** ![maurizio.polverini89](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/maurizio.polverini89/32/145191_2.png) [@maurizio.polverini89](https://community.thunkable.com/u/maurizio.polverini89)\ **Post date:** [November 15, 2024, 7:44pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/6 "2024-11-15T19:44:17Z")
We just checked, it’s Android 14 ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [February 13, 2025, 7:44pm UTC](https://community.thunkable.com/t/scan-qr-code-issue/3342283/7 "2025-02-13T19:44:17Z")
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