# Problem opening project **URL:** \ **Category:** Issues / Bugs\ **Tags:** design, help\ **Created:** [September 30, 2022, 11:43am UTC](https://community.thunkable.com/t/problem-opening-project/2064389 "2022-09-30T11:43:56Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 30, 2022, 11:43am UTC](https://community.thunkable.com/t/problem-opening-project/2064389/1 "2022-09-30T11:43:57Z")
hello thunkable team. I have a problem opening my project. when i open it it just goes white. the problem is only with this project because the rest opens normally. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [September 30, 2022, 11:08pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/2 "2022-09-30T23:08:48Z")
Hey @Fernando_Matos Is the issue happening in the web builder, on the companion app, or when you actually download the app and test a build on your phone ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [October 1, 2022, 7:23am UTC](https://community.thunkable.com/t/problem-opening-project/2064389/3 "2022-10-01T07:23:02Z")
Hi @jared the problem is when opening the web builder. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [October 1, 2022, 9:51am UTC](https://community.thunkable.com/t/problem-opening-project/2064389/4 "2022-10-01T09:51:16Z")
Can you try remixing your project as a test? Can you then open the remix without issue? ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [October 1, 2022, 1:07pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/5 "2022-10-01T13:07:05Z")
does not work. I also have two copies of this project and it doesn’t work either. when I open the projects the page is white. ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [October 1, 2022, 1:40pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/6 "2022-10-01T13:40:41Z")
Definitely sounds broken. Have you contacted creator success via the chat icon or email? ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [October 2, 2022, 4:40pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/7 "2022-10-02T16:40:55Z")
do not. I was hoping that someone from the team would answer me this way ---
**Author:** ![brianl](https://avatars.discourse-cdn.com/v4/letter/b/f14d63/32.png) [@brianl](https://community.thunkable.com/u/brianl)\ **Post date:** [October 13, 2022, 6:52pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/8 "2022-10-13T18:52:05Z")
Hi, Sorry about this issue. For problems like this, emailing would be best. Have you done so? If not, I can make the team aware of these issues. I would need a link to your project. If you feel comfortable sharing it here, you can do so. Otherwise, you can dm me a link. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 1:12pm UTC](https://community.thunkable.com/t/problem-opening-project/2064389/9 "2024-11-08T13:12:50Z")