# Pro upgrade error
**URL:** https://community.thunkable.com/t/pro-upgrade-error/2321989
**Category:** Issues / Bugs
**Created:** [March 13, 2023, 3:30pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989 "2023-03-13T15:30:45Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [March 13, 2023, 3:30pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/1 "2023-03-13T15:30:45Z")
So, recently I got the thunkable birthday code, So I tried to upgrade but it says
**Something went wrong, pls try again** I have been trying from 5 days.
Payment Method : Card
Pls help as soon as possible
@jared @domhnallohanlon @muneer @tatiang
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [March 13, 2023, 6:08pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/2 "2023-03-13T18:08:57Z")
Hi @namitnagar, I would email [billing@thunkable.com](mailto:billing@thunkable.com) if you’re having issues in the checkout process. They can always help quickest in these instances.
As an FYI, @jared @muneer and @tatiang do not work for Thunkable, they’re just really awesome members of our creator community 😄
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [March 13, 2023, 6:18pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/3 "2023-03-13T18:18:55Z")
So, should I mail or you will and when will the offer code end??
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [March 13, 2023, 7:21pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/4 "2023-03-13T19:21:26Z")
If you could please [billing@thunkable.com](mailto:billing@thunkable.com). They can answer anything you might need to know about the offer codes!
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [March 13, 2023, 7:22pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/5 "2023-03-13T19:22:09Z")
Thank you
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [March 14, 2023, 2:33pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/6 "2023-03-14T14:33:20Z")
Can you tell how much time they take to reply?
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### Author:  [@namitnagar](https://community.thunkable.com/u/namitnagar)
#### Post date: [March 15, 2023, 2:35pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/7 "2023-03-15T14:35:48Z")
@matt_conroy It’s been 2 days when will [billing@thunkable.com](mailto:billing@thunkable.com) will reply?
I actually want to publish my app on Play Store the whole app and Play console is ready just this upgrade error is occurring. Pls help with this issue
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [March 15, 2023, 6:21pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/8 "2023-03-15T18:21:44Z")
Someone should be getting back to you soon, if not already. The person who usually handles that email is out of office for the week.
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### Author:  [@ioannis](https://community.thunkable.com/u/ioannis)
#### Post date: [November 8, 2024, 1:36pm UTC](https://community.thunkable.com/t/pro-upgrade-error/2321989/9 "2024-11-08T13:36:58Z")