# Please help binary rejected **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [September 14, 2019, 8:01pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885 "2019-09-14T20:01:18Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 14, 2019, 8:01pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/1 "2019-09-14T20:01:18Z")
Hello, We are unable to continue this app’s review because your Apple Developer Program account is currently under investigation for not following the App Store Review Guidelines’ Developer Code of Conduct. Common practices that may lead to an investigation include, but are not limited to: - Inaccurately describing an app or service - Misleading app content - Engaging in inauthentic ratings and reviews manipulation - Providing misleading customer support responses - Providing misleading responses in Resolution Center - Engaging in misleading purchasing or bait-and-switch schemes - Engaging in other dishonest or fraudulent activity within or outside of the app During our investigation, we will not review any apps you submit. Please do not create a new developer account or make any app transfers while waiting for the investigation to be completed. Once we have completed our investigation, we will notify you via Resolution Center. Due to the nature of the investigation you will be ineligible to receive an expedited review until the investigation is completed. We do not require any additional information from you at this time, nor do we have any additional details to share. We appreciate your continued patience during our investigation. Best regards, App Store Review ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [September 15, 2019, 7:07am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/2 "2019-09-15T07:07:13Z")
Hi, @Fernando_Matos! 👋 * * * Did you follow the **exact** steps provided here - **[How to publish App to iOS App Store](https://docs.thunkable.com/publish-to-app-store-ios)** Please ensure that you have followed these steps… * * * If so, then @domhnallohanlon might help you… (He knows about iOS Part a lot 😄 ) ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 15, 2019, 7:20am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/3 "2019-09-15T07:20:14Z")
yes follow all the steps! I don’t know why my app has no unique ads! I do not ask for personal information or email. maybe it has to do with the terms and conditions I don’t know! ---
**Author:** ![kartik14](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/kartik14/32/44782_2.png) [@kartik14](https://community.thunkable.com/u/kartik14)\ **Post date:** [September 15, 2019, 7:21am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/4 "2019-09-15T07:21:33Z")
> [@Fernando\_Matos](#): > > yes follow all the steps! Then I cannot help… 😔 * * * Surely Domhnall will help you. You just need to be patient for a while. 😉 * * * # Thanks! 😊 ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 19, 2019, 3:43pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/5 "2019-09-19T15:43:08Z")
@domhnallohanlon can you help? ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 24, 2019, 9:30am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/6 "2019-09-24T09:30:03Z")
Hey👋 Some one can help? ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [September 24, 2019, 9:31am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/7 "2019-09-24T09:31:59Z")
Hey @Fernando_Matos, I’m not entirely sure what I can do to help, but if you have received some email from Apple in relation to this, then please share here or via PM. Thanks. ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [September 24, 2019, 11:42am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/8 "2019-09-24T11:42:32Z")
> [@Please help binary rejected](http://community.thunkable.com/t/please-help-binary-rejected/226885): > > Hello, We are unable to continue this app’s review because your Apple Developer Program account is currently under investigation for not following the App Store Review Guidelines’ Developer Code of Conduct. Common practices that may lead to an investigation include, but are not limited to: Inaccurately describing an app or service Misleading app content Engaging in inauthentic ratings and reviews manipulation Providing misleading customer support responses Providing misleading r… ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [September 24, 2019, 12:09pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/9 "2019-09-24T12:09:14Z")
Thanks! Can you share a link to one of your published apps please? ---
**Author:** ![mkrtchyanarmenuhi89j](https://avatars.discourse-cdn.com/v4/letter/m/6de8d8/32.png) [@mkrtchyanarmenuhi89j](https://community.thunkable.com/u/mkrtchyanarmenuhi89j)\ **Post date:** [January 15, 2020, 7:20am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/10 "2020-01-15T07:20:24Z")
Hello, I have same issue? What can I do, please help. ---
**Author:** ![hommadegamesuo](https://avatars.discourse-cdn.com/v4/letter/h/5f9b8f/32.png) [@hommadegamesuo](https://community.thunkable.com/u/hommadegamesuo)\ **Post date:** [March 20, 2020, 5:16pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/11 "2020-03-20T17:16:15Z")
> [@Fernando\_Matos](#): > > - Providing misleading customer support responses could you please share your experience I got the same issue ---
**Author:** ![jared](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/jared/32/138473_2.png) [@jared](https://community.thunkable.com/u/jared)\ **Post date:** [March 20, 2020, 8:28pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/12 "2020-03-20T20:28:46Z")
> [@Fernando\_Matos](#): > > oper Program account is currently under investigation for not following the App Store Review Guidelines’ Developer Code of Conduct. Common practices that may lead to an investigation include, but are not limited to: Inaccurately describing an app or service Misleading app content Engaging in inauthentic ratings and reviews manipulation Providing misleading customer support responses Providing m What was the error you recieved from apple? @hommadegamesuo ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [March 21, 2020, 8:25am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/13 "2020-03-21T08:25:53Z")
hello can you please share your project so i can try to find out what may be causing this problem? ---
**Author:** ![hommadegamesuo](https://avatars.discourse-cdn.com/v4/letter/h/5f9b8f/32.png) [@hommadegamesuo](https://community.thunkable.com/u/hommadegamesuo)\ **Post date:** [March 21, 2020, 2:42pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/14 "2020-03-21T14:42:15Z")
thank you for your response here is the link of one of my app (game) > **[‎Smash Dunks](https://apps.apple.com/us/app/smash-dunks/id1494633055?ls=1)** > > ‎Smash to break the box and clear your way > Dunk to get more Balls > > Have fun !! ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [March 21, 2020, 2:54pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/15 "2020-03-21T14:54:42Z")
hello i can’t open the link. share the project link please ---
**Author:** ![domhnallohanlon](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/domhnallohanlon/32/29554_2.png) [@domhnallohanlon](https://community.thunkable.com/u/domhnallohanlon)\ **Post date:** [March 29, 2020, 5:17pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/16 "2020-03-29T17:17:19Z")
@Fernando_Matos did you get your app published in the end? * * * @hommadegamesuo @mkrtchyanarmenuhi89j how about you? What’s the status of your app? If you send me the name of your project this is something that I can now look up for you. Thanks ---
**Author:** ![Fernando\_Matos](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/fernando_matos/32/30641_2.png) [@Fernando\_Matos](https://community.thunkable.com/u/Fernando_Matos)\ **Post date:** [March 29, 2020, 9:44pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/17 "2020-03-29T21:44:26Z")
hello domhnallohanlon, unfortunately I couldn’t publish the app mentioned here. but I got another one. at this time this application does not show admob ads on the Apple Store but on my iPhone in live test yes. any help for this situation? ---
**Author:** ![alok.singh.confident](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/alok.singh.confident/32/67979_2.png) [@alok.singh.confident](https://community.thunkable.com/u/alok.singh.confident)\ **Post date:** [April 27, 2020, 5:14pm UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/18 "2020-04-27T17:14:23Z")
Hello Guys Has anyone got investigation completed , can you share the end result of the investigation positive or negative and the time frame it took. ---
**Author:** ![ioannis](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/ioannis/32/146956_2.png) [@ioannis](https://community.thunkable.com/u/ioannis)\ **Post date:** [November 8, 2024, 11:31am UTC](https://community.thunkable.com/t/please-help-binary-rejected/226885/19 "2024-11-08T11:31:48Z")