# Pdf file doesnt open **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [March 28, 2024, 1:51pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515 "2024-03-28T13:51:09Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![forproject721wbu4](https://avatars.discourse-cdn.com/v4/letter/f/97f17d/32.png) [@forproject721wbu4](https://community.thunkable.com/u/forproject721wbu4)\ **Post date:** [March 28, 2024, 1:51pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/1 "2024-03-28T13:51:09Z")
Hello, i had posted a PDF file on Cloudinary and connected it to thunkable. When I open the screen with this pdf on laptop, its fine. But when I try to open it on my phone, it doesnt load. It shows white screen and 0% sign. Can anyone help please? ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [March 28, 2024, 1:53pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/2 "2024-03-28T13:53:24Z")
Can you share the PDF link? If you open that link on your phone in a browser (not Thunkable Live), what happens? ---
**Author:** ![forproject721wbu4](https://avatars.discourse-cdn.com/v4/letter/f/97f17d/32.png) [@forproject721wbu4](https://community.thunkable.com/u/forproject721wbu4)\ **Post date:** [March 28, 2024, 1:58pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/3 "2024-03-28T13:58:28Z")
here is the link: [https://res.cloudinary.com/deactlq40/image/upload/v1711553584/fellowship\_of\_the\_ring\_ozeter.pdf](https://res.cloudinary.com/deactlq40/image/upload/v1711553584/fellowship_of_the_ring_ozeter.pdf) I tried opening it in browser, everything is ok and here is what the error looks like ![IMG_20240328_185859](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/8/f/8f07fbd1bd297c244c01bacb7c8873dbc6dba652.jpeg) ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [March 28, 2024, 2:23pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/4 "2024-03-28T14:23:54Z")
What device are you testing it on when it fails to load? In Thunkable, are you entering the url into the properties of the PDF viewer or are you using blocks to set that? If blocks, share a screenshot of them. ---
**Author:** ![forproject721wbu4](https://avatars.discourse-cdn.com/v4/letter/f/97f17d/32.png) [@forproject721wbu4](https://community.thunkable.com/u/forproject721wbu4)\ **Post date:** [March 28, 2024, 2:27pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/5 "2024-03-28T14:27:13Z")
on Android, and Im using the url ---
**Author:** ![tatiang](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/tatiang/32/55482_2.png) [@tatiang](https://community.thunkable.com/u/tatiang)\ **Post date:** [March 28, 2024, 5:26pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/6 "2024-03-28T17:26:43Z")
I can view the PDF in Thunkable Live on an iPhone 13 Pro so I’m not sure what the cause of your issue is. What happens when you view this project on your Android phone? [https://x.thunkable.com/copy/1c7077904afe7742414e1bc6de91f54e](https://x.thunkable.com/copy/1c7077904afe7742414e1bc6de91f54e) ---
**Author:** ![forproject721wbu4](https://avatars.discourse-cdn.com/v4/letter/f/97f17d/32.png) [@forproject721wbu4](https://community.thunkable.com/u/forproject721wbu4)\ **Post date:** [April 1, 2024, 10:29am UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/7 "2024-04-01T10:29:48Z")
Hi, sorry for not answering for a long time, but I’ve tried to open this pdf on several androids, and it doesnt work too. While its opening fine on IOS. I cant understand what the matter is ---
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [April 1, 2024, 3:37pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/8 "2024-04-01T15:37:09Z")
This looks to be an issue anytime a link is used with Android. If you can add the PDF file as an [asset](https://docs.thunkable.com/settings/assets) in the project, it’ll work just fine. I have reported this as a bug and we will work to resolve this. ​ In the meantime, feel free to reach out for updates. Otherwise, I will reach out here when I have more information to share with you via updates or a solution going live. ​ Thank you! ---
**Author:** ![forproject721wbu4](https://avatars.discourse-cdn.com/v4/letter/f/97f17d/32.png) [@forproject721wbu4](https://community.thunkable.com/u/forproject721wbu4)\ **Post date:** [April 1, 2024, 3:59pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/9 "2024-04-01T15:59:57Z")
Ok, but i need to upload several PDFs, so there wouldnt be enough srorage for them in assets… ---
**Author:** ![system](https://us1.discourse-cdn.com/flex015/uploads/thunkable/original/3X/0/f/0f59f292712368bce16ff80133ae10de8a6f27e8.png) [@system](https://community.thunkable.com/u/system)\ **Post date:** [June 30, 2024, 4:00pm UTC](https://community.thunkable.com/t/pdf-file-doesnt-open/2918515/10 "2024-06-30T16:00:07Z")
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