# No customer or product support unless you pay $1200 a year? **URL:** \ **Category:** Questions about Thunkable X\ **Created:** [April 1, 2025, 9:08pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069 "2025-04-01T21:08:51Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![matt\_conroy](https://sea1.discourse-cdn.com/flex015/user_avatar/community.thunkable.com/matt_conroy/32/150843_2.png) [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)\ **Post date:** [April 1, 2025, 9:13pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/2 "2025-04-01T21:13:22Z")
Hi robtreed98hsn94u, welcome to Thunkable! 🎉 Be sure to check out [How to ask Great Questions v2.0](https://community.thunkable.com/t/how-to-ask-great-questions-v2-0/2689983/1), the [Community Guidelines](https://community.thunkable.com/t/community-guidelines/78/8), and our [Getting Started Guide](https://docs.thunkable.com/getting-started/get-started) to make the best of your Thunkable Community experience! I apologize, I am not sure where you heard that support is not included in your plan but our Technical Support team is available to Creators on our Builder and Advanced plans. You can always open a new support ticket by following these steps: - click on the Help icon and selecting “Contact Support” in the top right Menu bar in your Project Page. ![](https://downloads.intercomcdn.com/i/o/z1476him/1368478316/778e294aa9649483fa2381e43082/Screenshot+2025-02-06+at+10_44_47%E2%80%AFAM.png?expires=1743543900&signature=487f80cad7c2ccd6fbc9c28463f6902abb1a07951585f37ac3e14dee2b3ff24f&req=dSMhHs15lYJeX%2FMW1HO4zVMmbudNemWJiP6zo%2FehE0O6VA%3D%3D%0A) - When the support window opens, click on “Send us a message” ![](https://downloads.intercomcdn.com/i/o/z1476him/1368477576/e4352ef5c9bc3e53c6af5cd08eb1/Screenshot+2025-02-06+at+10_38_14%E2%80%AFAM.png?expires=1743543900&signature=479fce363effe3ffaa993018ae937f21dd890d71f50dae75b81d1a93ee5e0e1a&req=dSMhHs15moRYX%2FMW1HO4zYE4EYlAUIbSigW%2FSHvZsb%2Fisg%3D%3D%0A) - If that does not appear, click on the Messages Tab and then click “Send us a message” to start a new support ticket. ![](https://downloads.intercomcdn.com/i/o/z1476him/1368477428/42b66ed0ff3677871b5d4ed9e412/Screenshot+2025-02-06+at+10_39_54%E2%80%AFAM.png?expires=1743543900&signature=c4a4385bc188be29a5b04e1969ba9d6d0de240b62095be20ecd27a82c48a5c25&req=dSMhHs15moVdUfMW1HO4zdWctkc%2BY14rnovipV741%2BgBqQ%3D%3D%0A) > **[Pricing | Thunkable](https://thunkable.com/pricing)** > > How much does Thunkable cost? Glad you asked! Our no code app development plans start at $0! Start building your no code native mobile apps. --- _[View the full topic](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069)._