# No customer or product support unless you pay $1200 a year?
**URL:** https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069
**Category:** Questions about Thunkable X
**Created:** [April 1, 2025, 9:08pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069 "2025-04-01T21:08:51Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@robtreed98hsn94u](https://community.thunkable.com/u/robtreed98hsn94u)
#### Post date: [April 1, 2025, 9:08pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/1 "2025-04-01T21:08:51Z")
I just learned that the $60 I just spent, and now want back, isn’t enough to actually get me access to customer service. Just an email that tells me if I want to speak with customer service I have to upgrade to the plan that costs over $180 a month! What a joke of a company. That should be illigal. Does any one know how I can get a refund if I can’t actually speak with anyone?
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [April 1, 2025, 9:13pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/2 "2025-04-01T21:13:22Z")
Hi robtreed98hsn94u, welcome to Thunkable! 🎉
Be sure to check out [How to ask Great Questions v2.0](https://community.thunkable.com/t/how-to-ask-great-questions-v2-0/2689983/1), the [Community Guidelines](https://community.thunkable.com/t/community-guidelines/78/8), and our [Getting Started Guide](https://docs.thunkable.com/getting-started/get-started) to make the best of your Thunkable Community experience!
I apologize, I am not sure where you heard that support is not included in your plan but our Technical Support team is available to Creators on our Builder and Advanced plans.
You can always open a new support ticket by following these steps:
- click on the Help icon and selecting “Contact Support” in the top right Menu bar in your Project Page.
- When the support window opens, click on “Send us a message”
- If that does not appear, click on the Messages Tab and then click “Send us a message” to start a new support ticket.
> **[Pricing | Thunkable](https://thunkable.com/pricing)**
>
> How much does Thunkable cost? Glad you asked! Our no code app development plans start at $0! Start building your no code native mobile apps.
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### Author:  [@robtreed98hsn94u](https://community.thunkable.com/u/robtreed98hsn94u)
#### Post date: [April 1, 2025, 9:20pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/3 "2025-04-01T21:20:11Z")
Well I’m a Jerk.
I see exactly what you are talking about. Please accept my apologies, Conroy. Maybe 2 hours of sleep is not enough. And I will read How to ask great questions and the community guidelines. (I obviously need to)
Sorry again.
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### Author:  [@robtreed98hsn94u](https://community.thunkable.com/u/robtreed98hsn94u)
#### Post date: [April 1, 2025, 9:21pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/4 "2025-04-01T21:21:40Z")
And thank you!!!
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### Author:  [@matt\_conroy](https://community.thunkable.com/u/matt_conroy)
#### Post date: [April 1, 2025, 9:22pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/5 "2025-04-01T21:22:14Z")
No worries at all! This is always a good place to come to if you have questions.
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### Author:  [@robtreed98hsn94u](https://community.thunkable.com/u/robtreed98hsn94u)
#### Post date: [April 1, 2025, 9:29pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/6 "2025-04-01T21:29:08Z")
Will Do! Thanks!
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### Author:  [@robtreed98hsn94u](https://community.thunkable.com/u/robtreed98hsn94u)
#### Post date: [April 1, 2025, 9:34pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/7 "2025-04-01T21:34:13Z")
A quick follow up: Within just a few minutes of Matts response, I was able to send a chat directly to the tech support team and was even prompted to take a video illustrating my issue. So, I was really wrong! Great customer support!
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### Author:  [@system](https://community.thunkable.com/u/system)
#### Post date: [June 30, 2025, 9:34pm UTC](https://community.thunkable.com/t/no-customer-or-product-support-unless-you-pay-1200-a-year/3707069/8 "2025-06-30T21:34:24Z")
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